Review Time
The new showroom is bright and inviting. The staff is friendly and attentive, ensuring all needs are met. In my case, a young man promptly arranged for a new wiper to be fitted while I enjoyed my coffee. The service was quick and efficient, making for a pleasant visit.
We received a recall notice for our vehicle and managed to get it booked in promptly. However, when we arrived, we were informed that there was no time to look at our vehicle. It was then rescheduled for the following week with a promise of free collection and delivery due to the inconvenience. The night before, we were told the booking was canceled because the necessary part was not up to standard, which should have been identified earlier. Now, we are left uncertain about the timeline for repairs. This first impression of the service has been disappointing.
The customer service has been lacking. I have a new vehicle set to be delivered, and after two days of trying to confirm the status, my emails have gone unanswered. It feels as though once the contract is signed, the focus shifts away from customer care. I hope everything goes smoothly when I finally receive the car.
As a new customer, I needed help locating my vehicle's stamped VIN. After making an appointment at the dealership, I was assisted promptly. In just a couple of minutes, I received the information I needed and was out the door within ten minutes. Thank you for the quick help!
I WANT TO THANK ALL THE TEAM AT LEXUS SOLIHULL, I WAS WELL LOOKING AFTER BY THE SALES PEOPLE AND THE RECEPTIONIST FIONA KEPTED ME WELL STOCKED WITH COFFEE AND BISCUITS, WOULD RECOMMEND A VISIT TO ANYONE, THEY FIXED MY CAR 100% COULDN'T BE HAPPIER, THANX ANGAIN EVERYONE SEE YOU ALL NEXT TIME FOR MY SEVICE!!
I have recently purchased a second hand car from this dealership. That process was very smooth, but I am believer that the proof is when things need sorting. After a few weeks there were a couple of items that needed sorting and the dealership was happy to address them. The staff were great on the day and looked after me whilst I worked in the space they gave me.
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