Review Time
I visited this Gatwick dealer last month. I am very impressed with the quality of customer service I received at this dealership. very friendly environment. My car case was handled by Martin Sears, who was very professional and attentive throughout the entire purchase process. Very quick responsive to the queries and the car delivery process was very smooth and handover was professional. loving my new Lexus NX 350h.
We were made to felt very welcome by all the staff we met during our 2 visits to choose and collect our new car. The manager was extremely kind and very patient helping us to choose the right vehicle . When we collected the car Jerin explained everything we needed to know very clearly making the whole experience very enjoyable. We felt that our custom was valued and appreciated plus the coffee was excellent.
I had a really positive experience buying a car from Toyota Colchester. Richard was very friendly & helpful on the day of viewing and test driving my desired cars, he was very informative when asked for information and I didn't feel pressured to make any decisions. Wrapping up the deal was very straight forward and he was flexible with sorting a day for delivery.I had a minor problem which he was very quick to rectify which was great. The only thing I would criticise on would be to maybe provide a welcome pack stating all the benefits you get when buying with Toyota, like the details of the warranty, breakdown cover etc. I know this is all online now but it would be good to receive on the day of collection /delivery to keep with the car log book. Apart from that, so far so good. I am a satisfied customer who absolutely loves my new car :)
If you’re after a new Toyota, ask for Callum at the Bromsgrove store. The man is an absolutely brilliant salesman, with customer service that goes beyond the call of duty! Highly recommended! Thank you Callum! You’re a superstar!
Car-less and grumpy, I had a list of car showrooms to visit, and began with Lexus. No appointment, I just wandered in.They treated me like their newest best friend, and helped me buy a car. No heavy sales pitch, no hard-sell. I cannot imagine that sales team are around with nothing to do apart from wait for walk-ins, but they graciously acted as though that was the case.No question too difficult, too time consuming or too silly. Car bought, available next day. Handed over with thorough briefing, follow up made, but not pushed. All professional, couldn’t fault any of it. No longer either car-less or grumpy, just happy
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