Review Time
I recently had my Toyota checked at the Worcester branch and was told — and reassured — that my headlamp issue was covered under warranty. I even spoke to the Toyota help desk afterwards, who confirmed the same thing.Now I’ve been told it’s not covered and that I have to pay for the repair. This is completely unfair and very disappointing. I relied on the information I was given by both the dealership and Toyota’s own help desk, and now I’m left out of pocket through no fault of my own.I expected better communication and consistency from Toyota, especially when customers are told one thing and then charged for something they were assured would be covered.
The service I received today was first class from start to finish, making my visit a pleasurable one! The staff were very professional and friendly. Not only did they look after me but the turnaround time was great. The Service Advisor Mikey called me to let me know my car was ready. Thank you also to Technician Daniel. Great finishing touches, they even washed my car. A job well done. Thank you Toyota.Miss V
Had a satisfactory experience at Steven Eagell Chelmsford. The staff were super helpful; would answer any questions you may have with a great deal of expertise 👍and would go extra mile to assist you if need be. The sales officer that attended to me (Mr Naim and his colleague Mr Scott at Chelmsford) are good examples of what sales executives should be. I would definitely recommend buying your next car at Steven Eagell Toyota.
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