Review Time
Didn’t think I would have an issue being a car person I ordered from this site years back, no issues at all, got my order and even got some freebie slap decals. Years forward, ordered on 20th July… orders are supposed to arrive within 10 working days, but I still haven’t received my parcel. Sent messages via email, Instagram, WhatsApp and even took the plunge to comment on his photos on Facebook - no replies for days. I then took it further and posted it onto my Instagram story and tagged the business in it to get the attention considering he constantly posts on his Instagram yet fails to be able to reply to his customers via DM? He soon replied and said he is a one man band at the moment and that he is sorry, that it will be getting sent out the next day, and he’s thrown some freebies in? Fast forward I’ve still received no parcel whatsoever, messaged again to see if he had actually sent the parcel and I’ve got nothing back. If I don’t receive this parcel I’ll be going to TS because it seems it’s became frequent and he’s doing it to anyone he can. DO NOT waste your money. Go to other car brands. Absolutely shocking.Bit of an update as of 24/08/22, I finally got my order and received some freebies due to all the issues. When it came it was nice quality. Just a real shame about customer service, the tracking and the delay in the postage. It does leave you questioning wether you have been robbed or not.
If I could give 0 stars I would. I ordered a jumper from these guys 2 months ago nearly. After several attempts of contacting them, via email and instagram (their customer support is truly bad) they still have not replied. They sent me a tracking number 3 weeks ago, I put it into Evri and all it says is “we are expecting your parcel, the supplier has not yet sent it to us” This truly a horrible way to treat your customers. You have 0 customer supportIn place and you’re a terrible company. Never will I buy from you again, and I’m hoping I get my item asap, because I genuinely do like the designs and the item I ordered was meant as a birthday present but that’s long gone now. Please if you read this, don’t support this company. They’ve been nothing but a headache and a horrible experience.
I ordered on 13th May expecting my order weeks ago, apparently its been dispatched but despite several emails and DMs chasing my order I've been ignored and have received no tracking.Apsolute scammer, and as a fellow car enthusiast with a huge following you'd have expected better.Adam Row needs closed down.
Absolutely atrocious!!! Do not use this company, unless you want to be left wondering if you have been scammed!! Our order was over 8 weeks late. I emailed them so many times to ask where my order was and eventually just wanted a refund, but they ignored every email. I gave up and assumed I had actually been scammed and would have to swallow the financial loss. To my surprise the product eventually turned up over 8 weeks late, but by then I had bought a replacement equivalent elsewhere. I will never use this company again.
Firstly, I want to say that to this day (2months) I haven´t received a single update or a tracking number. The wait times for even shipping the package out are atrocious, hell even that´s a compliment. They seem to have a nice sortiment of stuff, however good luck getting your hands on it. They probably haven´t even packed the order in 2 months
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