Review Time
I had an issue with integrating an exchange and data into the software and was speedily passed on to Hector one of their support agents in real time. He was very knowledgeable, and friendly to deal with and prompt with his answers and helped me resolve my issue quickly. Kudos to him.I also liked that using the internal chat screen moved from a bot to a live agent fast which is great to see in this day. That alone is a great reason to use SUMM.Thankyou.
I was supported by support rep Jena - She was to the point, upfront, and knowledgable for the contezt of discussion - just how support interactions should be, regardless of whether it works in favour of sale or not, was a very pleasant experience
After one year or so, CTC has proved to be a very efficient and reliable service.Also, the mobile interface improved tremendously during the last 12 months.Their real strength is customer service, with assistants always eager to give clients the best solution.My interactions with Alvin, for example, allowed me to understand all the mechanics that I didn’t master.Highly, highly recommended!
The bot quickly referred, on me asking, to interact with human and Oli(Oliver) stepped in quickly to answer my questions succinctly and honestly, respectfully and was friendly as well. His CS was impeccable. He found a previous video I was interested in, in little time and genuinely seemed to like his work.I appreciate such a great attitude. Thank you!
Crypto Tax Calculator lays things out very clearly. In my case, I had quite a complex issue to sort out because I had swapped between different tokens, and it wasn't obvious what was needed, but Arjay identified what the issue was and sent helpful ideas about resolving it. We had to try different things so he was very patient to keep working with me in such a thorough way. I would have been completely lost without his guidance. Thanks, Arjay!
Unfortunately, my conclusion and experience report on Crypto Tax Calculator, distributed by CTC Ledger PTY Ltd., and likely renamed "SUMM" in the future, must be negative. The app is either not yet technically mature or is not maintained. In its current state, it is completely useless for filing a correct tax return. I was initially very satisfied with the app until I realized that the data transmitted from the exchanges by API connections were not fully recorded or processed. But after I uploaded some CSV files from my exchanges, things got really very bad. The results shown by the app were simply absurd and far from reality. The customer service (mainly bot-based) is friendly, but not really helpful if real problems arise. The same applies to technical support. In my case, the problems were not resolved even after almost 3 months and despite written warnings. In this context, I have today sent the notice of termination of my contract with CTC Ledger PTY Ltd. (Crypto Tax Calculator) without notice. In summary, I cannot recommend Crypto Tax Calculator ... and I would not advise anyone to rely on this app for their tax return. "Crypto Tax Calculator" ( CTC Ledger PTY Ltd. ) is not liable to the tax authorities for an incorrect tax return; rather, each individual is personally liable...
Customer service was five stars, I really appreciated how Karl and Ben helped me out. It’s rare to experience service like this, I felt they genuinely wanted to improve their product. They made the PITA crypto reporting process less painful.
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