sumsub.com

1.7
1.7 Based on 201 reviews

Sumsub is a leading full-cycle verification platform that enables scalable compliance. From identity and business verification to ongoing monitoring, it adapts to your risk appetite and market demands....

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Average Rating

1.7

/
5

201 Reviews

5 Star
15%
4 Star
2%
3 Star
0%
2 Star
2%
1 Star
80%

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Review Time

macstyz67
Incredibly fast and user-friendly

Incredibly fast and user-friendly, great experience overall

5
Date of experience: Mar 14, 2024
Chad S.
5 stars

all went wellthe instructions before each step of the verification process are super clear

5
Date of experience: Mar 12, 2024
Elisha Powell
they tell me that my email address…

they tell me that my email address cannot be changed they have terrible support

1
Date of experience: Mar 05, 2024
Cwichelm S.
Worst KYC every.

Never again, every website / service who uses SumSub, i will not sign up anymore, tryed it many times, failed for no reasons. Every other KYC is better than SumSub. Would not recomend, if any service uses this, find a diffrent one. Never Again

1
Date of experience: Feb 29, 2024
SP99
Frustrating and painful.

Frustration on top of pain. They respond to emails without answering the questions. Have taken a good deal of private and personal information and then rejected the application because I used the same documents to prove ID for another profile (that was approved). Without any option to edit or change them.Protecting us from big money laundering at what cost? I've already had my small fish money stolen, now sumsub are making any attempt to have some reimbursement even more difficult.

1
Date of experience: Feb 29, 2024
DB91
Bad user experience

Bad user experience, dreadful platform.There are so many really efficient platforms out there. I don't know why any companies would outsource their KYC out to this unwieldy system. It's a waste of time and frustrating to use.

1
Date of experience: Feb 26, 2024
Preston Reed
This guys are legit

This guys are legit. Took me a few tries to upload the documents, but thanks God I didn't have to wait for hours to understand that something was wrong with them.

4
Date of experience: Feb 16, 2024
Nick
This is a very ridiculous and weak…

This is a very ridiculous and weak authentication system.It only works well for a few countries in Europe and it works wrong for others.It rejects the real documents and this causes the credibility of your site to be lost among your users.Sumsub is the worst authentication system.

1
Date of experience: Feb 10, 2024
BC98
This is a terrible program

This is a terrible program, the devs are not worth the money! The program doesn't work it's built by incompetent people

1
Date of experience: Jan 23, 2024
Addison Lewis
Worst company ever to deal with

Worst company ever to deal with, their support is hopeless and they take money and then dont deliver.

1
Date of experience: Jan 19, 2024

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Business Details

  • Sumsub is a leading full-cycle verification platform that enables scalable compliance.

    From identity and business verification to ongoing monitoring, it adapts to your risk appetite and market demands.

  • email hello@sumsub.com
  • call +442038827770
  • language https://sumsub.com

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