Review Time
My ID card, photographed with good resolution, was rejected over and over again without further explanation.As an alternative, I photographed my driver's license in good resolution. This was also rejected because the date of issue was interpreted as the expiration date. According to sumsub, my driver's license is already expired because the date of issue interpreted as the expiration date is of course in the past.
Verified everywhere on every website you can think of, from Government, Money/Banking, Gambling, Crypto and more.8+ Years 0 fails, but sumsub fails to accept most basic documents and they actually keep your document even if they refuse it!You might submit a document, it gets rejected, then a future one also gets rejected because it doesnt match the original reject one.. They're only good in few EU countries, their scanner struggles with anything that's not English, fails to read basic square notarized translated documents. NOT A SINGLE KYC PARTNER had any issues with any verification I had the last decade, yet SumSub had it all.Really bad and unreliable please for the sake of your customers seek a more reliable and easier KYC Partner.
Denying documents that meet all the requirements. you just know it is rated by a robot and wen you ask for it to be verified by a human it still gets rejected. you ask for a medical or phone bill no older than 3 months with the address on it. i did just that everything was perfect and still rejected stating that it isnt young than 3 months . i think its may this month isn't it? am i dumb or what?
They have no clue what they are doing. Rejecting documents here and there just making troubles to users. Its a pity when companies use this service because they don't make proper research. and are compromising their brand.Update: In the end I provided what they needed but they declined my documents anyway. What a joke.
Worst Fraud Agency is running on the name of verification. They are just making money by quick rejecting documents. They don't have knowledge about global country specific documents.In there mindset still the parameter is UK based documentation. They don't know what is aadhar, pan card or other government documents in India. Also they don't know how to verify.They keep rejecting documents of users from India. I 100 times ask them. Where you have verified my documents in India and which document have problem. After a long discussion, no reply.And a big nonsense is replied to me to mantain the reletionship with the websites you are registering.Really, r u crazy, Just ask there team, how do we maintain a relationship. Which is not started yet?Also check there full website have no option for users to contact about the KYC/AML issue. I am trying to contact them via email, linkedin etc, so many ways. But they are just running there company very silently like frauds do.Big bussiness are scammed by them. I like big companies to do one time reverse check there knowledge of Global documentation check before paying up the frauds.But I beleive wrong is wrong. One Day, They will improve there services as per the native of the countries. My experiance is very bad AML/KYC Service.
Claim your business profile now and gain access to all features and respond to customer reviews.
Sumsub is a leading full-cycle verification platform that enables scalable compliance.
From identity and business verification to ongoing monitoring, it adapts to your risk appetite and market demands.
