Review Time
Recently replace my dept cards, that was 3 weeks before.
Had not received my pins to the cards yet, despite have visited runaway Bay branch in person.
Had three times asked for my pins to be delivered at my home address, they keep on pushing me around to get the Suncorp mobile app.
They reassure me that my pin codes will be delivered, to no avail
For many years I was with Metway who joined suncorp. I am no longer a suncorp customer after hostile arguments over bank charges. At that time, years ago, both my husband and I were with Suncorp, but they treated us terribly. I would actually give them less than zero. My son is still with them, but I hear him complaining all the time about his experience.
I'm overseas trying to change my password for online banking I have been locked out for 26 hrs with no way to get credit on my phone. After I called the overseas number for help the suncorp guy I was speaking to said he will call me back that was 24 hrs ago still no return call still no access to my online banking I used the last of my credit calling the overseas suncorp number, thanks for nothing it's terrible service I will cancel my account when I return to Australia and never deal with suncorp again.i don't expect anyone will bother
Recently replace my dept cards, that was 3 weeks before.Had not received my pins to the cards yet, despite have visited runaway Bay branch in person.Had three times asked for my pins to be delivered at my home address, they keep on pushing me around to get the Suncorp mobile app.They reassure me that my pin codes will be delivered, to no avail
Wow, an absolutely terrifying experience. I rang them to add to my raft of insurance policies with them for travel insurance, it goes straight to an auto bot tells you to get onto their website and disconnect. This is how you will be stranded by them if you are over Overseas and any kind of problem. Do not book with Suncorp
Had fire and third party insurance for my 2015 Holden Barina (I'm the only owner with no aftermarket), never had an at-fault claim ever, parked in a locked underground garage most times and only driven to work and back, some small weekend travel.Apparently that risk is valued at $187 per month! Slowly crept up to that value over the course of ten years only to be told at the point of cancellation "oh, you have a $3 per month additional for windscreen coverage. We are not liable for overcharging".Commonwealth's car insurance for the exact same coverage etc. at $57 a month.Never go with Suncorp beyond the teaser rate and never stick with them for the medium/long term, they absolutely will rip you off.
Suncorp Bank appears to be on an ambitious mission to actively rid itself of customers — and I was lucky enough to experience this firsthand.Attempted to make a perfectly normal transfer to purchase a car. Result? Account blocked. No warning, no explanation, just full financial lockdown. Apparently, this is where 24‑hour assistance would come in handy… except there is none. When I eventually reached someone, I was treated to a delightful combination of rudeness and complete cluelessness.After much effort, my account was finally unblocked — only to discover that every single transfer thereafter was placed on a 24‑hour hold. Yes, every transfer. Even $100 to my daughter for urgent petrol money was deemed highly suspicious and locked away for a day. One can only assume Suncorp believes petrol can, in fact, be purchased retrospectively.Needless to say, I have now taken my business to another bank. Unfortunately, not before being forced to wait yet another 24 hours to access my own money so I could leave.If this is customer service, it’s certainly… a choice.
As a long time customer and actually years ago employee Suncorp has now become the worst at keeping your money (wages) after a holiday. I'm still waiting after Aust Day 2026 on Monday, its now Thursday late afternoon 4.08pm no wages in sight. This is woeful. I have a payment set up tonight for my homeloan which will now NOT go through because I haven't received my wages. I've check with my Employer and it has been processed. Suncorp Why are you keeping peoples wages. ????
Put our whole business account on hold as of Sunday because of a missing 18 year old share certificate requested on Friday 8pm. Took 4 days to reactivate this. Huge implications for our business. You should not and can not trust your money with this bank!
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Suncorp Group Limited is an Australian finance, insurance, and banking corporation based in Brisbane, Queensland, Australia.
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