Review Time
I had to make a claim with Suncorp Home & Contents Insurance after some damage to my place, and honestly, the customer service left a lot to be desired. When you’re already stressed out, the last thing you need is slow replies and representatives who don’t seem to really get what you’re going through - or care.The responses took longer than I expected, and I often wished someone on the other end would be a little kinder and more understanding. A quick message or just a bit of empathy would have made a huge difference during a really tough time.
THE ABSOLUTE WORST service! My car needed to be towed and I was covered for 20 kms- the mechanic I needed as its an Italian car was 30kms and despite being with suncorp for years, they outright refused to tow the extra 10kms and the supposed manager was a total A****** W ATTITUDE and lacked any customer service! Last year they also refused to send roadside assistance despite paying forIt as I was living on kangaroo island and while they knew that was my address, it was only when I needed assistance they said they do not cover islands!Always an issue with them and the staff is rude and unhelpful! AVOID AT ALL COSTS!
I haven’t been with Suncorp for 30yrs and I received a letter from them updating their privacy policy. I was angered that after all this time they still had my information. 30yrs! So I rang and asked them why they can have it for so long and that I wanted my information removed. After about an hour of back and forth with the guy asking several different departments I was politely told they can’t delete my information. I asked why and all I received was they can’t. So, you can imagine how angry I was and I still don’t understand why they can’t delete it so I’ve sent an email to the ACCC about it. This is about the 4th company that has done this but this is the only company that won’t delete your information. So beware SUNCORP!!! HAVE NO BUSINESS WITH THEM WHATSOEVER!!! You’re information isn’t safe!!
Online banking with Suncorp is a total nightmare. set aside many hours just to access your account . Constant messages that the site does not recognise your log in details, reset customer Id and passwords multiple times then have to request a token from a different app and have 1 minute to switch back to banking app and submit. Cannot wait to transfer all my funds out but may take a century with daily limits and setting aside half a day just to do one transfer.
My daughter died and police had her car towed and impounded.Suncorp staff member stated there was no policy.I knew this was wrong but under such traumatic circumstances I paid toget my daughters car and belongings.This was last week of April 2025.Here on May 28th 2025 as her executive I recieve her bank statements to find Suncorp took payments right up to last week May 15th 2025.I already insured it with Racq.Never never trust Suncorp
Absolute shit insurance company, do absolutely nothing about the car accident. And also a battery replacement they don’t even actually fix it, they said nothing they can do and tell u to go to a mechanic and they aren’t paying for anything. Basically no insurance
Car Insurance, they reduced the value of my 2021 Hilux by $8400 and said it was depreciation, at that rate the car will be worth $5000 in 5 years, but it gets better they upped the premium by $200. I asked why and that's when the lies came to cover up the only work i can think of for them...theft. Oh sir it is because of the statistics. So i asked for those statistics to be supplied to me from last year to now and explain the $200 increase. Oh sir we can't give those to you.... RIGHT THERE PEOPLE is the lies we are told by SUNCORP. They can make up any bulldust they like and not supply a proven reason for a rise in premiums. I went elsewhere and got the original agreed price of 55k for $810 & $400 excess as opposed to 46k for $1045 @ $400 excess. Shop around this lot is at best Snake-Oil-Merchants who cannot back up the lies told on the phone by brainwashed kids. In my opinion i am being lied to because SUNCORP cannot show me a tangible reason for the drop in value and the rise in premiums, there is no other way i can think about them.
My account has been deactivated and under investigation, no one from Fraud department will take my call and advised customer support to tell me to wait for their call. Have followed up with emails, no answer. They tell me my money is safe but I can’t access it. Looks like only way to get an answer is to report to AFCA.
Horrific service from your claims department! The agent refused to put me through to a manager! IT IS MY RIGHT TO ASK FOR A MANAGER WHEN I FEEL THE AGENT IS NOT LISTENING TO ME OR DOING THEIR JOB! We have only been with suncorp for a few months! I will move everything, home loan, car insurance, company account , EVERYTHING IF THIS IS THE SERVICE. We have had to explain the same issue over 6 times to different agents because of your system! And every time, the agents don't have a clue what they are doing or talking about! Get agents that actually understand the industry and don't read off a script, and actually listen to what the PAYING client is saying! And then the agent cut the call while holding for the manager!
I wanted a savings account. Part of my savings strategy is investing in crypto, which I have been doing for several years. When I tried to deposit some funds to my exchange, the transaction was cancelled, and my account was put on hold. Several phone "help" desk calls later I was told to re-confirm my identity at the branch. When I did so, I was put on the phone with the "fraud" squad who told me "Suncorp does not condone crypto in any way and we will be terminating your account effective immediately, how would you like your funds?"Crypto is the future, the banks can stand in front of the stampede at their own peril.
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Suncorp Group Limited is an Australian finance, insurance, and banking corporation based in Brisbane, Queensland, Australia.
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