Review Time
Just recently had our Kitchen renovated by Surrey Interiors, this is the second kitchen they have renovated for us and we could not recommend them highly enough. On both occasions the team have been on time, polite and respectful of our property, what an excellent team of professionals headed up by Graham & Frankie
Robert, our builder, was fantastic - a pleasure to be around and cared about his work. That's what the stars are for. Everything else about Surrey Interiors is unprofessional and I do not recommend them. We had 2 bathrooms 'designed' and fitted in 2025. The design was basic and lacked any creativity. In one bathroom, a towel radiator could not be installed because there was no space between it and the toilet, due to the design. Graham did not apologise for this.On completing the work, Graham tried to charge us for work which was quoted for but not completed (because it wasn't required). He was rude when discussing this. The '1 year workmanship guarantee' is a complete lie, despite it being included in their terms and conditions. On contacting Graham about an issue which has damaged a vanity unit, I was told it was 'water ingress' is not covered under the product warranties, and that the workmanship warranty does not cover the silicone required to make the bathroom - a place with a fair amount of water - watertight. He used every any excuse in the book, with a complete lack of pride in the work, disregard for treating customers fairly, or honouring the T&Cs, and told us to fix the problem ourselves. If you're looking to get a bathroom fitted, use a different company.
Just recently had our Kitchen renovated by Surrey Interiors, this is the second kitchen they have renovated for us and we could not recommend them highly enough. On both occasions the team have been on time, polite and respectful of our property, what an excellent team of professionals headed up by Graham & Frankie
This is the third time we have used Surrey interiors over the past eleven years, twice to supply and fit luxury open plan kitchens, and now to modernise our outdated master bedroom.As the previous times Graham was heavily involved in the complete process, and with the assistance of designer Justin, delivered a superb result. We were kept updated on every step of the way, from plans to quotes, to order and delivery, to fitting out by the excellent team of carpenters. Overall a very professional package from a very professional company.Highly recommended.
This is the third time we have used Surrey interiors over the past eleven years, twice to supply and fit luxury open plan kitchens, and now to modernise our outdated master bedroom.As the previous times Graham was heavily involved in the complete process, and with the assistance of designer Justin, delivered a superb result. We were kept updated on every step of the way, from plans to quotes, to order and delivery, to fitting out by the excellent team of carpenters. Overall a very professional package from a very professional company.Highly recommended.
Firstly the kitchen mixer tap supplied and fitted by them proved to be faulty, when contacted for help, told by them to undertake my own repair. Eventually involved an outside plumber, who laughed at this advise with a special tool required to carry out any such work. However, he found the mixer tap to be of poor quality without any indication of who the manufacture was, unusual for any reputable maker, also obtaining parts and required replacing to avoid similar problems.Again encountered further difficulties with their fitted kitchen, with problems closing cupboards through what appears misalignment. Same attitude when contacting Surrey Interiors for help. Informed by them I should find a local handyman to investigate and repair, indicating once more to busy.Strange and unhelpful approach when previously you had paid them to supply and fit, both a kitchen end of 2017 and bathroom sometime after.. Obviously no longer interest in either poor workmanship, or customer loyalty. Even when you offer to pay cash at the time, no subsequent communication was forthcoming, obviously they still cannot be bothered ?Advice just avoid if my experience is anything to go by !
Firstly the kitchen mixer tap supplied and fitted by them proved to be faulty, when contacted for help, told by them to undertake my own repair. Eventually involved an outside plumber, who laughed at this advise with a special tool required to carry out any such work. However, he found the mixer tap to be of poor quality without any indication of who the manufacture was, unusual for any reputable maker, also obtaining parts and required replacing to avoid similar problems.Again encountered further difficulties with their fitted kitchen, with problems closing cupboards through what appears misalignment. Same attitude when contacting Surrey Interiors for help. Informed by them I should find a local handyman to investigate and repair, indicating once more to busy.Strange and unhelpful approach when previously you had paid them to supply and fit, both a kitchen end of 2017 and bathroom sometime after.. Obviously no longer interest in either poor workmanship, or customer loyalty. Even when you offer to pay cash at the time, no subsequent communication was forthcoming, obviously they still cannot be bothered ?Advice just avoid if my experience is anything to go by !
I could write a book regarding the poor and inept service given by Graham. Yes the end result is good but it was a long and painful road to get there. Graham is an unpleasant rude & bullying individual and my advise would be to steer well clear.
I could write a book regarding the poor and inept service given by Graham. Yes the end result is good but it was a long and painful road to get there. Graham is an unpleasant rude & bullying individual and my advise would be to steer well clear.
We hired Surrey Interiors to design and fit our family bathroom earlier this year. Although we are satisfied with the end result, we were left disappointed with the experience, cost and time taken to complete the job.The lack of communication meant that we were not made aware of deliveries, or which days the contractors would be in, which was particularly disruptive whilst working from homeWe experienced issues early on when some aspects of the bathroom were fitted differently to CAD Design. Generally, this was a result of lack of attention to detail taken in the initial design.It took 8 weeks for the bathroom to be completed. (This Excluding 2 weeks during which we asked Surrey Interiors not to continue work whilst we escalated our complaint to KBSA - as one of their approved retailers)Jake, George and all of the contractors were very helpful and seemed to be more knowledgeable than Surrey Interiors themselves. We are also really happy with the tiles done by Luke at Tilematic.I hope this acts as an honest review of our experience for potential customers, but that it also highlights some feedback for Surrey Interiors to take onboard for future clients.
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