Review Time
Wow. I was very nervous about swimming until I met Neve. She put me completely at ease. I went at my own pace. Neve has given me a lot of encouragement and confidence to get in the water. I never thought that I would get to the stage I’m at . I would highly recommend the company and Neve.I look forward to my weekly lessons.Thank you Neve
My 5 year old is having a fantastic time in the pool thanks brilliant SwimNow instructor Lydia. She is really amazing with kids and understands perfectly how different each one of them are. Mine didn't talk to her for months but it was obvious how much he liked her and listened to her. He made huge progress in his swimming and we've only been there for about 6 months. They are now happily chatting between laps (when he can catch his breath) and eventhough the location is a bit far from us we would not change Lydia with anyone else.
Shame I can not give a zero as this company is all take. Over priced for service provided and take lessons away from you if ill as I was told to advise as soon as possible but then as usual in small print you have to give a week notice, I mean how do you know a week in advance you will be ill but then ok for the instructor to cancel same day hhmmm. Also clearly see on dates missing and not had lessons but say you have so lose even more. So I would say if you think it is ok for everything to be about them and not you then book otherwise avoid.very very poor customer service.
We go to Radisson Blu at Manchester airport and so impressed with Will Kerr, has an amazing rapport with my son and makes him feel at ease taking it at the pace my son can manage but pushing him to succeed too. Yes it’s expensive but I do think it’s worth it, getting 1 on 1 training that my ADHD son is comfortable with is priceless. In just 2 months my son has gone from never wanting to go in the water, never get his face wet to swimming on his own! That’s worth it and well recommended. The facilities at Radisson Blu are good too with lovely staff, free parking and a steam room too. Love it! It’s a life skill that all parents shouldn’t put a price tag on as will last kids a lifetime!
My little boy absolutely loves his swimming lessons with Cara at Everlast. In a short time, Nico has mastered front crawl and is on his way to achieving breast stroke! She is so patient and friendly in the sessions and it's evident that she loves what she does.
Swim Now cancelled 6 lessons in four months! At almost £50 a lesson, it was too much to lose so I asked for a refund. Swim Now refused to refund me and I was told I would be given an hours lesson to make up for the missed lessons. However an hour proved too long for my daughter and she gave up after 45 mins. I was then told I would have to gift my remaining lessons to a friend!!! Also the communication between Amy and the instructors is non existent…. The poor instructor didn’t even know about the “hours lesson”. I would avoid this company at all costs, at least the HALIFAX BRANCH as Amy will pester you to get you signed up and then ignore you when she owes you money.
Don’t even deserve one star.I left a query on Sunday, November 9th, and received a call back within minutes. The person took my details and offered a tester lesson for Wednesday. I booked it for next Sunday. However, I wasn’t informed that rescheduling or cancellation wouldn’t be possible for this booking.I realised I had another appointment so I tried calling them but no one answered. The next day I sent an email but still got no response. After another day I called again and was told that according to the terms and conditions on their website and in the email I received after payment I couldn’t reschedule the session. The person on the phone suggested I should have asked about the terms before paying but wasn’t prepared to accept that the person taking the payment should have informed me beforehand.
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Swim Now helps people of all ages and abilities achieve their swimming goals.
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