Review Time
I went online today on my lunch break to try and pay ahead on my phone bill arrangement and ended up spending my entire lunch break doing a live chat trying to get my service restored and ended up spending my entire paycheck to get it accomplished. I am so disgusted. I removed the payment method from my arrangement so it would not charge me for that amount on that day, since I was paying 1/2 of it early. It warned me that I would not be able to add a method of payment back to the arrangement. I agreed. And instantly my phone lines were disconnected. I did a live chat for assistance and ended up having to pay the entire past due balance (not just the payment arrangement amount) to restore by service. I am grateful they were willing to work with me when my bill was due, but had I known it was going to cost me this much today I would have figured something else out.
I went online today on my lunch break to try and pay ahead on my phone bill arrangement and ended up spending my entire lunch break doing a live chat trying to get my service restored and ended up spending my entire paycheck to get it accomplished. I am so disgusted. I removed the payment method from my arrangement so it would not charge me for that amount on that day, since I was paying 1/2 of it early. It warned me that I would not be able to add a method of payment back to the arrangement. I agreed. And instantly my phone lines were disconnected. I did a live chat for assistance and ended up having to pay the entire past due balance (not just the payment arrangement amount) to restore by service. I am grateful they were willing to work with me when my bill was due, but had I known it was going to cost me this much today I would have figured something else out.
EIGHT YEARS WITH TMOBILE.BOUGHT TMOBILE INTERNETIN JULY. PLUSE ANTANA FROM WAVE FORM. SIGMAL OK.CUSTOMER CARE FOR TMOBILE WIRERLESS HOME INTERNET WILL NOT CONNECT YO TECHNICAL ADVISE. 1HR ON HOLD LISTENING TO AI ROBOT HOW DUMB YOU ARE THAT YOU HAVE TO SPEAK TO A ASSOCIATE?
EIGHT YEARS WITH TMOBILE.BOUGHT TMOBILE INTERNETIN JULY. PLUSE ANTANA FROM WAVE FORM. SIGMAL OK.CUSTOMER CARE FOR TMOBILE WIRERLESS HOME INTERNET WILL NOT CONNECT YO TECHNICAL ADVISE. 1HR ON HOLD LISTENING TO AI ROBOT HOW DUMB YOU ARE THAT YOU HAVE TO SPEAK TO A ASSOCIATE?
So I called T-Mobile to see about home Internet, service because I have neighbors and family within walking distance that has their service.They told me it was not available at my address because they are too many people with T-Mobile home Internet Wi-Fi in my area????Anyone ever have that kind of response?
So I called T-Mobile to see about home Internet, service because I have neighbors and family within walking distance that has their service.They told me it was not available at my address because they are too many people with T-Mobile home Internet Wi-Fi in my area????Anyone ever have that kind of response?
You issue messages to long standing customers saying they will be suspended from services if they have financial trouble rather than please call us to see if we can help. No the rude ignorant path is your first choice. BS!
You issue messages to long standing customers saying they will be suspended from services if they have financial trouble rather than please call us to see if we can help. No the rude ignorant path is your first choice. BS!
Charging fees not in contract or bills. Phones have been one month from being paid off for 3 months. Wireless gateway is absolutely horrible and when calling for service or support with gateway “they fried it” and had to send us a new one with zero talks of crediting our account. When we asked for a credit they refused. Horrible company. Horrible customer service. Will be switching carriers.
Charging fees not in contract or bills. Phones have been one month from being paid off for 3 months. Wireless gateway is absolutely horrible and when calling for service or support with gateway “they fried it” and had to send us a new one with zero talks of crediting our account. When we asked for a credit they refused. Horrible company. Horrible customer service. Will be switching carriers.
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