t-mobile.de

1.7
1.7 Based on 231 reviews

Willkommen bei T-Mobile. Hier finden Sie Handys, Handytarife, aktuelle Angebote und weitere Informationen zu T-Mobile, unseren Produkten und Services....

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Average Rating

1.7

/
5

231 Reviews

5 Star
10%
4 Star
7%
3 Star
2%
2 Star
2%
1 Star
79%

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Review Time

Edna Turner
don’t remove payment method from a payment arrangement

I went online today on my lunch break to try and pay ahead on my phone bill arrangement and ended up spending my entire lunch break doing a live chat trying to get my service restored and ended up spending my entire paycheck to get it accomplished. I am so disgusted. I removed the payment method from my arrangement so it would not charge me for that amount on that day, since I was paying 1/2 of it early. It warned me that I would not be able to add a method of payment back to the arrangement. I agreed. And instantly my phone lines were disconnected. I did a live chat for assistance and ended up having to pay the entire past due balance (not just the payment arrangement amount) to restore by service. I am grateful they were willing to work with me when my bill was due, but had I known it was going to cost me this much today I would have figured something else out.

1
Date of experience: Aug 15, 2024
Honor B.
don’t remove payment method from a payment arrangement

I went online today on my lunch break to try and pay ahead on my phone bill arrangement and ended up spending my entire lunch break doing a live chat trying to get my service restored and ended up spending my entire paycheck to get it accomplished. I am so disgusted. I removed the payment method from my arrangement so it would not charge me for that amount on that day, since I was paying 1/2 of it early. It warned me that I would not be able to add a method of payment back to the arrangement. I agreed. And instantly my phone lines were disconnected. I did a live chat for assistance and ended up having to pay the entire past due balance (not just the payment arrangement amount) to restore by service. I am grateful they were willing to work with me when my bill was due, but had I known it was going to cost me this much today I would have figured something else out.

1
Date of experience: Aug 15, 2024
Kyra Patterson
EIGHT YEARS WITH TMOBILE.

EIGHT YEARS WITH TMOBILE.BOUGHT TMOBILE INTERNETIN JULY. PLUSE ANTANA FROM WAVE FORM. SIGMAL OK.CUSTOMER CARE FOR TMOBILE WIRERLESS HOME INTERNET WILL NOT CONNECT YO TECHNICAL ADVISE. 1HR ON HOLD LISTENING TO AI ROBOT HOW DUMB YOU ARE THAT YOU HAVE TO SPEAK TO A ASSOCIATE?

1
Date of experience: Jul 09, 2024
GS96
EIGHT YEARS WITH TMOBILE.

EIGHT YEARS WITH TMOBILE.BOUGHT TMOBILE INTERNETIN JULY. PLUSE ANTANA FROM WAVE FORM. SIGMAL OK.CUSTOMER CARE FOR TMOBILE WIRERLESS HOME INTERNET WILL NOT CONNECT YO TECHNICAL ADVISE. 1HR ON HOLD LISTENING TO AI ROBOT HOW DUMB YOU ARE THAT YOU HAVE TO SPEAK TO A ASSOCIATE?

1
Date of experience: Jul 09, 2024
Andy
So I called T-Mobile to see about home…

So I called T-Mobile to see about home Internet, service because I have neighbors and family within walking distance that has their service.They told me it was not available at my address because they are too many people with T-Mobile home Internet Wi-Fi in my area????Anyone ever have that kind of response?

1
Date of experience: Jun 05, 2024
Ernest F.
So I called T-Mobile to see about home…

So I called T-Mobile to see about home Internet, service because I have neighbors and family within walking distance that has their service.They told me it was not available at my address because they are too many people with T-Mobile home Internet Wi-Fi in my area????Anyone ever have that kind of response?

1
Date of experience: Jun 05, 2024
Dana Carter
T-Mobile threatens customers rather than offering help first

You issue messages to long standing customers saying they will be suspended from services if they have financial trouble rather than please call us to see if we can help. No the rude ignorant path is your first choice. BS!

1
Date of experience: Apr 24, 2024
Jacinta Brooks
T-Mobile threatens customers rather than offering help first

You issue messages to long standing customers saying they will be suspended from services if they have financial trouble rather than please call us to see if we can help. No the rude ignorant path is your first choice. BS!

1
Date of experience: Apr 24, 2024
Clare M.
Charging fees not in contract or bills

Charging fees not in contract or bills. Phones have been one month from being paid off for 3 months. Wireless gateway is absolutely horrible and when calling for service or support with gateway “they fried it” and had to send us a new one with zero talks of crediting our account. When we asked for a credit they refused. Horrible company. Horrible customer service. Will be switching carriers.

1
Date of experience: Apr 16, 2024
Winston J.
Charging fees not in contract or bills

Charging fees not in contract or bills. Phones have been one month from being paid off for 3 months. Wireless gateway is absolutely horrible and when calling for service or support with gateway “they fried it” and had to send us a new one with zero talks of crediting our account. When we asked for a credit they refused. Horrible company. Horrible customer service. Will be switching carriers.

1
Date of experience: Apr 16, 2024

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  • Willkommen bei T-Mobile. Hier finden Sie Handys, Handytarife, aktuelle Angebote und weitere Informationen zu T-Mobile, unseren Produkten und Services.

  • language https://www.t-mobile.de

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