Review Time
My main issue with them is I pay for insurance AND I am in the upgrade program, but they kept using loopholes to prevent me from replacing my phone and only leaves me the choice of buying a new one. Everyone know the OLED screen is just JANKY and it doesn't take much to burn it in - but they will not do anything for you if it burns in. If you leave your phone on - asleep or not, anything that causes it to light up affects the screen. I see burn in from the KEYBOARD and the phone's so-called screen saver - but they do not consider HOW it bacame burned in, just that it is and they deny you repair or replacement. The battery of my phone has swollen and is peeling it apart. The phone is SEALED, so I cannot replace the battery and they know that. They tell me its a "mechanical error" so they refuse to do anything, and even if they could, my phone is burned in so they wont help anyway.All they suggest is I finance another phone - like I need to be spending a couple grand. I dont know why I pay extra for insurance when all they do is find excuses no t to honor. They have a bunch of used phones sitting in a warehouse - its not costing them to replace a phone. At this rate, Im thinking about leaving them.And the other thing is, I had to change plans and get rid of services to get my bill down. I had took of a tablet to get it down, but somehow it crept back up to what I was paying when I had the tablet. I asked out of curiousity how much to put the tablet back on, and they hiked it up another $40.00 - what happened to the bundle plan I had where the tablet was only an extra $10.00 a month? I HATE companies that pull the frog in the boiling water act on you, increasing your bill little by little like your too stupid to see hat they are doing. Thats what THEY DO. They have me paying about what I was paying before I took the tablet off, invalidating the purpose for removing it. And lastly, they introduce a new plan with the features you had already, then take the features from you and tell you, you need to upgrade. I had the Magenta Plan, then they came out with variants of the Magenta plan, and told me I didn't have "unlimited" so I had to upgrade to Magenta Max, which had the same services I had before they rolled out that tier - except I have to pay more money.Uncarrier... sure they are.
My main issue with them is I pay for insurance AND I am in the upgrade program, but they kept using loopholes to prevent me from replacing my phone and only leaves me the choice of buying a new one. Everyone know the OLED screen is just JANKY and it doesn't take much to burn it in - but they will not do anything for you if it burns in. If you leave your phone on - asleep or not, anything that causes it to light up affects the screen. I see burn in from the KEYBOARD and the phone's so-called screen saver - but they do not consider HOW it bacame burned in, just that it is and they deny you repair or replacement. The battery of my phone has swollen and is peeling it apart. The phone is SEALED, so I cannot replace the battery and they know that. They tell me its a "mechanical error" so they refuse to do anything, and even if they could, my phone is burned in so they wont help anyway.All they suggest is I finance another phone - like I need to be spending a couple grand. I dont know why I pay extra for insurance when all they do is find excuses no t to honor. They have a bunch of used phones sitting in a warehouse - its not costing them to replace a phone. At this rate, Im thinking about leaving them.And the other thing is, I had to change plans and get rid of services to get my bill down. I had took of a tablet to get it down, but somehow it crept back up to what I was paying when I had the tablet. I asked out of curiousity how much to put the tablet back on, and they hiked it up another $40.00 - what happened to the bundle plan I had where the tablet was only an extra $10.00 a month? I HATE companies that pull the frog in the boiling water act on you, increasing your bill little by little like your too stupid to see hat they are doing. Thats what THEY DO. They have me paying about what I was paying before I took the tablet off, invalidating the purpose for removing it. And lastly, they introduce a new plan with the features you had already, then take the features from you and tell you, you need to upgrade. I had the Magenta Plan, then they came out with variants of the Magenta plan, and told me I didn't have "unlimited" so I had to upgrade to Magenta Max, which had the same services I had before they rolled out that tier - except I have to pay more money.Uncarrier... sure they are.
Ive had T mobile for around seven months now. Lately I've been having service issues.I call T mobile and the first five times I called they tried to tell me it was my plan. They said when I get close to my data limit I get bumped. Funny this started happening as all of a sudden. I finally got someone who was "supposed" to have a tech look into it and would receive a call. Well it's been two weeks. No call . And still having issues. I now believe all they want is for me to update my plan. NOT happening. I'm ready to report them to everyone I can. And drop them. Get a new phone and not even pay this one off . So if you're looking inyT mobile or were considering them. Beware you were warned. Too bad I had to give a star to write this . I would NEVER recommend T mobile
As I look over my experiences with T-Mobile. As a business they do strive to make the customer happy and many times go above and beyond what is expected. Like any large corporation. They have many employees with different attitudes in my case miscommunication. As the world becomes more global and we hire people of many different cultures. It is important that you and the person you are speaking with totally understand each other in my case the guy thought I wanted a refund but I didn't want a refund was trying to get another phone. On my end was talking about money I spent and how I had dropped phone and couldn't use screen to get codes type passwords and I had to have a phone that worked was locked out of banking app and Google account. But he thought I wanted refund which caused me more problems. Once again T-Mobile helped me and came through for me. I believe the representative helping me thought giving me a refund was helping me. As I reflect on my part. I need to remain calm because when I get aggravated and holler all that does is get the other person confused. Makes it harder for me to explain everything correctly. T-Mobile is in my opinion the best carrier and will help you. If you stay rational follow through and be patient and give them time to take care of the situation.My life is always filled with difficulties often occuring from my mental health issues. So my problem took some time to resolve. Because I kept breaking phones, had one stolen ect.Bad credit my fault life. I also judged Assurance. Wrongly as crazy as it sounds from a ad that Assurance shown . I felt like the ad was aimed at me and they were attacking me personally. Will give them a honest chance.With all the phones I go through. Need a good insurance company. Thank You for allowing me to get this said. Gary T
We canceled our account 7 months ago. We are due a refund. We have called and gone to the store 4 times. They continue to tell us that we have a refund coming and they will mail us a check or deposit it into our account. Nothing. Called today, again. It’s under review, again. This is ridiculous.
We canceled our account 7 months ago. We are due a refund. We have called and gone to the store 4 times. They continue to tell us that we have a refund coming and they will mail us a check or deposit it into our account. Nothing. Called today, again. It’s under review, again. This is ridiculous.
Last August. I got an offer from T-Mobile for a free one-year membership to AAA. That was six months ago. So far I still don't have the promised free membership. Since last August I've made five phone calls to T Mobile, totaling at least five hours of my time. Each time they promise to resolve the problem, but they never have. The membership is worth $35.00, so this whole thing has been an enormous waste of time.
Last August. I got an offer from T-Mobile for a free one-year membership to AAA. That was six months ago. So far I still don't have the promised free membership. Since last August I've made five phone calls to T Mobile, totaling at least five hours of my time. Each time they promise to resolve the problem, but they never have. The membership is worth $35.00, so this whole thing has been an enormous waste of time.
I tried to open my own line for the first time and the first person to help me was very helpful and did help me save. However, the phone that was supposed to be sent to me was damaged by UPS before I could ever receive it. So I called and they said that they can start me over by processing a refund and I can start all over again. Surprise, surprise. I never got my refund. This was January 25th by the way. So I called again, maybe twice, and they said I will not receive my refund until the damaged device has been received by T-Mobile. I wait a day or so and still no refund. So I call again, T-Mobile allegedly still hasn’t received the damaged item. So I still couldn’t get my refund. I’ve called maybe four more times and it was the same story. They said I wouldn’t receive a refund for 7-10 business days, meaning Saturday and Sunday don’t count. I told them to cancel my account altogether because I was over it by then. I called a day ago, todays February 11th by the way, stay with me, still no refund. Two days ago they said I’m eligible for a refund and it should be processed in 24 hours. Surprise, no refund. I called the day before yesterday and they said allow 1-3 business days for a refund. Today’s Friday, I’m done waiting I want my refund now I’m so sick of this. I wasted $166 on this bull.
I tried to open my own line for the first time and the first person to help me was very helpful and did help me save. However, the phone that was supposed to be sent to me was damaged by UPS before I could ever receive it. So I called and they said that they can start me over by processing a refund and I can start all over again. Surprise, surprise. I never got my refund. This was January 25th by the way. So I called again, maybe twice, and they said I will not receive my refund until the damaged device has been received by T-Mobile. I wait a day or so and still no refund. So I call again, T-Mobile allegedly still hasn’t received the damaged item. So I still couldn’t get my refund. I’ve called maybe four more times and it was the same story. They said I wouldn’t receive a refund for 7-10 business days, meaning Saturday and Sunday don’t count. I told them to cancel my account altogether because I was over it by then. I called a day ago, todays February 11th by the way, stay with me, still no refund. Two days ago they said I’m eligible for a refund and it should be processed in 24 hours. Surprise, no refund. I called the day before yesterday and they said allow 1-3 business days for a refund. Today’s Friday, I’m done waiting I want my refund now I’m so sick of this. I wasted $166 on this bull.
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