Review Time
This is unbelievable, nevertheless it is the entire truth! My daughter chose to switch to T-Mobile and did so. She then added me to her plan and paid all fees. She was in another state, so she advised me I would have to go in and pick out me a phone. I went to the T-Mobile store and waited for quite a while. They were very slow. A young girl came over to help me. I told her I was there to pick out a phone, get added to my daughter’s plan and get it activated. I also told her that my daughter was using a promotional they were offering. She tells me there are no promotionals, so I called my daughter and she tells her which promotional it is. Next, my daughter tells her I want to trade in my IPhone 8. The promotional was a half off offer on IPhone 14 if you get a third line. We did this and now she doesn’t want to give us the half off the new phone. My daughter tells her you don’t get to say no on a promotional T-Mobile is offering its new customers. She goes and gets a supervisor because my daughter was demanding this now and the supervisor says, yes that is the promotional, she can get it and walks away. I give her my phone and she says it’s cracked and I say, “where?”. She points to the corner of my phone and I say, there’s no crack on the screen there. She squints her eyes and says right here. I still didn’t see a crack. My daughter at this point is livid and says, “momma she’s wants you to pay full amount for a phone because she gets commission off it”. My daughter then says, “you’re not going to hustle my momma because she is a senior citizen”. My daughter is on speaker phone and the supervisor hears her and comes over and says, it looks like a small crack so we won’t be able to take the phone. My daughter says, even if it is a small crack, you can still take it. I tell my daughter, there is no crack on my phone. I said how much is the phone? She tells me $630.00. My daughter says, just activate the line there and I will get the phone here. The young girl then tells her it will be $89.00 and we ask what for? She said “fees” and that’s all, but couldn’t explain what fees. At this point, I told my daughter I did not want to leave my phone company because this company was a mess! Supervisor was no help. They were scamming customers and finding the littlest thing to gain a commission on. Trying not to honor promotionals and charging ridiculous unexplained fees. My daughter said just leave momma, I’m going to write a review and file a complaint about this. She said, go to another branch and even though I had had enough, I went to another one. Before I left the young girl tells me the phone is more that $630.00 and did I still want it. The audacity of her. I walked right out the door and went to another location. Sometimes you have to do a reset (lol). At the other store they were SUPER helpful and professional!!! My daughter said she paid $10.00 for the transfer instead of the $89.00 at the other location. I got my phone, got it activated, got good instructions and went home satisfied with the second T-Mobile customer service workers. The young girl that helped me was so sweet and kind and we talked the entire time while my phone was activating. I say this to customers, watch out for these T-Mobile workers because they work on commission and will literally rob you with bogus fees to pad their pockets. T-Mobile needs to look into this because this could become a serious matter that could lead to a class action legal battle for them. If you are a senior citizen, they will take advantage of that for sure. T-Mobile, you need to do better. I’m embarrassed for such a good company that came highly recommended to have these unfair practices. Be vigilant when visiting them.
This is unbelievable, nevertheless it is the entire truth! My daughter chose to switch to T-Mobile and did so. She then added me to her plan and paid all fees. She was in another state, so she advised me I would have to go in and pick out me a phone. I went to the T-Mobile store and waited for quite a while. They were very slow. A young girl came over to help me. I told her I was there to pick out a phone, get added to my daughter’s plan and get it activated. I also told her that my daughter was using a promotional they were offering. She tells me there are no promotionals, so I called my daughter and she tells her which promotional it is. Next, my daughter tells her I want to trade in my IPhone 8. The promotional was a half off offer on IPhone 14 if you get a third line. We did this and now she doesn’t want to give us the half off the new phone. My daughter tells her you don’t get to say no on a promotional T-Mobile is offering its new customers. She goes and gets a supervisor because my daughter was demanding this now and the supervisor says, yes that is the promotional, she can get it and walks away. I give her my phone and she says it’s cracked and I say, “where?”. She points to the corner of my phone and I say, there’s no crack on the screen there. She squints her eyes and says right here. I still didn’t see a crack. My daughter at this point is livid and says, “momma she’s wants you to pay full amount for a phone because she gets commission off it”. My daughter then says, “you’re not going to hustle my momma because she is a senior citizen”. My daughter is on speaker phone and the supervisor hears her and comes over and says, it looks like a small crack so we won’t be able to take the phone. My daughter says, even if it is a small crack, you can still take it. I tell my daughter, there is no crack on my phone. I said how much is the phone? She tells me $630.00. My daughter says, just activate the line there and I will get the phone here. The young girl then tells her it will be $89.00 and we ask what for? She said “fees” and that’s all, but couldn’t explain what fees. At this point, I told my daughter I did not want to leave my phone company because this company was a mess! Supervisor was no help. They were scamming customers and finding the littlest thing to gain a commission on. Trying not to honor promotionals and charging ridiculous unexplained fees. My daughter said just leave momma, I’m going to write a review and file a complaint about this. She said, go to another branch and even though I had had enough, I went to another one. Before I left the young girl tells me the phone is more that $630.00 and did I still want it. The audacity of her. I walked right out the door and went to another location. Sometimes you have to do a reset (lol). At the other store they were SUPER helpful and professional!!! My daughter said she paid $10.00 for the transfer instead of the $89.00 at the other location. I got my phone, got it activated, got good instructions and went home satisfied with the second T-Mobile customer service workers. The young girl that helped me was so sweet and kind and we talked the entire time while my phone was activating. I say this to customers, watch out for these T-Mobile workers because they work on commission and will literally rob you with bogus fees to pad their pockets. T-Mobile needs to look into this because this could become a serious matter that could lead to a class action legal battle for them. If you are a senior citizen, they will take advantage of that for sure. T-Mobile, you need to do better. I’m embarrassed for such a good company that came highly recommended to have these unfair practices. Be vigilant when visiting them.
T-Mobile offers decent cell phone and internet service, similar to many other companies, but I strongly advise against switching to them due to their poor customer service. Every time you call, you speak with a different representative, and each gives conflicting answers. One may promise a discount, but instead, you get overcharged. I've had an overall frustrating experience with misleading information. For instance, they offer "free" watches, but you end up paying $12 a month for them. They also claim you can upgrade for free with promo credits, yet the credits never materialize, and you're left paying for a phone you've already traded in. They gave me a ridiculously low value of $199 for my Samsung Galaxy S23 Ultra—it's insulting. If I could cancel right now, I would, but I'm stuck in a contract. If I can find a way to sell my phone and get out of the payments, I will. Do not switch to T-Mobile!
T-Mobile offers decent cell phone and internet service, similar to many other companies, but I strongly advise against switching to them due to their poor customer service. Every time you call, you speak with a different representative, and each gives conflicting answers. One may promise a discount, but instead, you get overcharged. I've had an overall frustrating experience with misleading information. For instance, they offer "free" watches, but you end up paying $12 a month for them. They also claim you can upgrade for free with promo credits, yet the credits never materialize, and you're left paying for a phone you've already traded in. They gave me a ridiculously low value of $199 for my Samsung Galaxy S23 Ultra—it's insulting. If I could cancel right now, I would, but I'm stuck in a contract. If I can find a way to sell my phone and get out of the payments, I will. Do not switch to T-Mobile!
Went to TMobile on 118 St in OC, Md. saw store mgr. Jorge Feliciano. I had IPhone shutdown and was going to drive to Apple Store 2.5 hours away on Labor Day Weekend. He fixed it in five mins. I was in apple support for 1 hr. Apparently it was software glitch. He saved me from traveling back and forth 5 hrs. A true gentleman. This is my first review ever.
Went to TMobile on 118 St in OC, Md. saw store mgr. Jorge Feliciano. I had IPhone shutdown and was going to drive to Apple Store 2.5 hours away on Labor Day Weekend. He fixed it in five mins. I was in apple support for 1 hr. Apparently it was software glitch. He saved me from traveling back and forth 5 hrs. A true gentleman. This is my first review ever.
The i d i o t s keep sending me a notification to put my new sim card in and sign up for my account with them! I've called and no one can fix it! It jams up my sim manager and I can't just delete the notification, I have to go in and force stop my sim manager get rid of it! Please get your chit together and stop sending these damn notifications!
The i d i o t s keep sending me a notification to put my new sim card in and sign up for my account with them! I've called and no one can fix it! It jams up my sim manager and I can't just delete the notification, I have to go in and force stop my sim manager get rid of it! Please get your chit together and stop sending these damn notifications!
Claim your business profile now and gain access to all features and respond to customer reviews.
Willkommen bei T-Mobile. Hier finden Sie Handys, Handytarife, aktuelle Angebote und weitere Informationen zu T-Mobile, unseren Produkten und Services.
