Review Time
I was with Tmobile for over 20 years however not sure if they changed management. For almost 2 years I tried to resolve issues just to name a few. Firstly, they lost the phone that I returned and tried to charge me even though I had a proof that I returned it. Secondly, for over 6 months they were charging me for equipment that I was supposed to return - boosters - as my reception was terrible and yet they kept charging me over $500 for the boosters even though without them I would not be able to work as I have a home business. The only thing changed was that I closed ONE line. I also had constant issues with trying to make calls and calls dropping or people not getting messages. I was always reassured that they would fix the issue. What turned out after I kept calling for the same issue - being overcharged - several of CSA reps did not even keep notes so I wasted over 6 months to finally get resolved. To top it all, I got so frustrated that I switched to another provider but wanted to keep the number because of my clients and only do prepaid for $10 a month. I spent hours on the phone and went to the store twice and nobody was able to help me because I did not remember the account pin number that was set up at least 15 years ago. I gave them all information incuding my SS. Horrible company stay away.
I was with Tmobile for over 20 years however not sure if they changed management. For almost 2 years I tried to resolve issues just to name a few. Firstly, they lost the phone that I returned and tried to charge me even though I had a proof that I returned it. Secondly, for over 6 months they were charging me for equipment that I was supposed to return - boosters - as my reception was terrible and yet they kept charging me over $500 for the boosters even though without them I would not be able to work as I have a home business. The only thing changed was that I closed ONE line. I also had constant issues with trying to make calls and calls dropping or people not getting messages. I was always reassured that they would fix the issue. What turned out after I kept calling for the same issue - being overcharged - several of CSA reps did not even keep notes so I wasted over 6 months to finally get resolved. To top it all, I got so frustrated that I switched to another provider but wanted to keep the number because of my clients and only do prepaid for $10 a month. I spent hours on the phone and went to the store twice and nobody was able to help me because I did not remember the account pin number that was set up at least 15 years ago. I gave them all information incuding my SS. Horrible company stay away.
Customer Service is inconsistent and makes promises that are later retracted and notes are placed on your account that say a supervisor called you to tell you that they can't send you a phone when the insurance company is jerking you around. Then when you find out that they lied to you, all you get is "I'm sorry". Up until now, every time I have called in they have been helpful and were able to find a resolution. They sell the insurance for your phone, they take the payment, and probably get a return on the upsell of insurance. I have been without a replacement phone for 10 days. According to Assurant, they are going to extent the investigation until they "get a positive resolution on their end" to where the phone they shipped went. Which means that they will hold out sending me a phone forever and when I seek support from the company that sold me the insurance, I am told to wait for the the investigation to be completed. Meanwhile, I am working with a piece of garbage that I have already paid to be replaced.
Customer Service is inconsistent and makes promises that are later retracted and notes are placed on your account that say a supervisor called you to tell you that they can't send you a phone when the insurance company is jerking you around. Then when you find out that they lied to you, all you get is "I'm sorry". Up until now, every time I have called in they have been helpful and were able to find a resolution. They sell the insurance for your phone, they take the payment, and probably get a return on the upsell of insurance. I have been without a replacement phone for 10 days. According to Assurant, they are going to extent the investigation until they "get a positive resolution on their end" to where the phone they shipped went. Which means that they will hold out sending me a phone forever and when I seek support from the company that sold me the insurance, I am told to wait for the the investigation to be completed. Meanwhile, I am working with a piece of garbage that I have already paid to be replaced.
When sales call they are johnny on the spot. You cannot get rid of them. But don't wish for that because soon as you buy , you cannot get a response from them, Their internet site must run on their own 5g network because those don't work, and their site is supper SLOW. Don't believe their price, there are a lot of add on in the bill. The phone they are giving you for a premium price and credit each month are old models and no one wants them. Just tying you in for years.
When sales call they are johnny on the spot. You cannot get rid of them. But don't wish for that because soon as you buy , you cannot get a response from them, Their internet site must run on their own 5g network because those don't work, and their site is supper SLOW. Don't believe their price, there are a lot of add on in the bill. The phone they are giving you for a premium price and credit each month are old models and no one wants them. Just tying you in for years.
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