Review Time
I have actually been a very happy T-Mobile customer for 10 years. Especially when traveling internationally, the service has been simple and hassle-free.My problem is that I recently upgraded to a Samsung S23Ultra. I love the phone, but being retired, I didn't want to have monthly payments - so I paid for the phone in full. The salesperson in the store told me about the $800 rebate program ($25 a month credit on my bill), but apparently didn't know that an installment plan was necessary to get the promotion. I called after not seeing the credit on my next bill, and the bill after that - and was told by "Customer Care" that it took a few cycles to get it started. After the 3rd cycle, I actually found out from the agent that I didn't qualify for the rebate - too bad I hadn't called earlier, when they could have corrected the problem!!! They suggested that I go into the store to see if something could be done there. Of course, the store told me that it was too late to do anything, but helpfully suggested that if I called Customer Care, they might be able to assist.I feel like an idiot that I gave T-Mobile $800 that they apparently have no way to give me back.Also note - if you want to do anything other than speak with Customer Care, you have to send it via Snail Mail to their corporate headquarters. I wonder if anyone from the company will actually read this (it has worked for me in the past with other companies).
I have actually been a very happy T-Mobile customer for 10 years. Especially when traveling internationally, the service has been simple and hassle-free.My problem is that I recently upgraded to a Samsung S23Ultra. I love the phone, but being retired, I didn't want to have monthly payments - so I paid for the phone in full. The salesperson in the store told me about the $800 rebate program ($25 a month credit on my bill), but apparently didn't know that an installment plan was necessary to get the promotion. I called after not seeing the credit on my next bill, and the bill after that - and was told by "Customer Care" that it took a few cycles to get it started. After the 3rd cycle, I actually found out from the agent that I didn't qualify for the rebate - too bad I hadn't called earlier, when they could have corrected the problem!!! They suggested that I go into the store to see if something could be done there. Of course, the store told me that it was too late to do anything, but helpfully suggested that if I called Customer Care, they might be able to assist.I feel like an idiot that I gave T-Mobile $800 that they apparently have no way to give me back.Also note - if you want to do anything other than speak with Customer Care, you have to send it via Snail Mail to their corporate headquarters. I wonder if anyone from the company will actually read this (it has worked for me in the past with other companies).
T Mobile committed blatant fraud. I called toward the end of 2022 about switching from Verizon to T Mobile the crooked sales agent said if I change services they will pay the one thousand I owe on the phone paying Verizon. I then switched over and a couple months later I recieved a bill from Verizon regarding the 1000 dollars so I called T mobile and they said I was supposed to fill out a rebate but the crooked agent at T mobile never once brought up anything about a rebate. They said they would look into it. Then hurricane Iran came and flooded and destroyed my house. Meanwhile i was getting letters from a collection agency. Once the smoke settled from the hurricane I called again and T Mobile said they will not pay off the phone. People belong in jail for fraud in this company. My debt is still in the collections and I now switched over to Xfinity ridding the corrupt T Mobile. Their service is horrific and they are very corrupt boycott this trash please
T Mobile committed blatant fraud. I called toward the end of 2022 about switching from Verizon to T Mobile the crooked sales agent said if I change services they will pay the one thousand I owe on the phone paying Verizon. I then switched over and a couple months later I recieved a bill from Verizon regarding the 1000 dollars so I called T mobile and they said I was supposed to fill out a rebate but the crooked agent at T mobile never once brought up anything about a rebate. They said they would look into it. Then hurricane Iran came and flooded and destroyed my house. Meanwhile i was getting letters from a collection agency. Once the smoke settled from the hurricane I called again and T Mobile said they will not pay off the phone. People belong in jail for fraud in this company. My debt is still in the collections and I now switched over to Xfinity ridding the corrupt T Mobile. Their service is horrific and they are very corrupt boycott this trash please
I was excited when I switched to T-Mobile because for 3 lines and home internet my entire bill $150, not the $450 or more I was paying with AT&T. Now that I switched I'm realizing it should be free because I never have service. They lied about everything just to get me to sign up. Before I switched, I called in twice and gave them an address to a location I am at 4 days and 3 nights a week. Both times they said "we have excellent 5G coverage in that area. The third time I calledI was told the same thing. I was also told they were giving me a free phone (not asked if I wanted a new phone along with a 2 year contract or I would have to pay $1000). I was told I would get a discount for being a nurse and they were going to pay off my phone, which they did eventually after I bugged them for 4 months. They don't tell people they have to pay off the phone then wait to have it unlocked and you only have 30 days from the day you sign up with the sales rep who lies about everything. It took me probably 2 weeks to get the phones paid for and totally unlocked. Nobody said a word about the deadline and I had spoke to customer service multiple times about not having service and it wasn't until 2 days before the deadline that I was told about the deadline and it took me 2 whole days to get them everything they needed. Then I turned in documentation verifying I have an active RN license and they said nurses don't get a discount. I called several times a week about my service and was told multiple lies. I wad told the tower was down but would be up 2/17 by one person. I was told they were working on every tower in the 4 towns I had to drive through and the towns all around my address and that they just started 2/17! That's how I knew they were lying. This guy just got his lie from the previous notes from the guy that lied last time. I was finally told early April that they don't have towers near that location but if I cancel service I have to pay $1k for my "free phone" I didn't really want, because it was past the 30 days I had to return it. I only have service when using wifi. I could ad more about their deceptive business practices, but the information in this review should be enough to warn others to steer clear from T-Mobile. Idk how they are allowed to say they have the best, most reliable connections unless they are referring to a state other than Oklahoma or maybe they mean when your phone is connected to someone else's wifi? So I guess for the next year and 8 months unless I come up with $1k, I will be donating money every month to T-Mobile because I am paying for a service I do not have. I would give them negative stars if I could.
I was excited when I switched to T-Mobile because for 3 lines and home internet my entire bill $150, not the $450 or more I was paying with AT&T. Now that I switched I'm realizing it should be free because I never have service. They lied about everything just to get me to sign up. Before I switched, I called in twice and gave them an address to a location I am at 4 days and 3 nights a week. Both times they said "we have excellent 5G coverage in that area. The third time I calledI was told the same thing. I was also told they were giving me a free phone (not asked if I wanted a new phone along with a 2 year contract or I would have to pay $1000). I was told I would get a discount for being a nurse and they were going to pay off my phone, which they did eventually after I bugged them for 4 months. They don't tell people they have to pay off the phone then wait to have it unlocked and you only have 30 days from the day you sign up with the sales rep who lies about everything. It took me probably 2 weeks to get the phones paid for and totally unlocked. Nobody said a word about the deadline and I had spoke to customer service multiple times about not having service and it wasn't until 2 days before the deadline that I was told about the deadline and it took me 2 whole days to get them everything they needed. Then I turned in documentation verifying I have an active RN license and they said nurses don't get a discount. I called several times a week about my service and was told multiple lies. I wad told the tower was down but would be up 2/17 by one person. I was told they were working on every tower in the 4 towns I had to drive through and the towns all around my address and that they just started 2/17! That's how I knew they were lying. This guy just got his lie from the previous notes from the guy that lied last time. I was finally told early April that they don't have towers near that location but if I cancel service I have to pay $1k for my "free phone" I didn't really want, because it was past the 30 days I had to return it. I only have service when using wifi. I could ad more about their deceptive business practices, but the information in this review should be enough to warn others to steer clear from T-Mobile. Idk how they are allowed to say they have the best, most reliable connections unless they are referring to a state other than Oklahoma or maybe they mean when your phone is connected to someone else's wifi? So I guess for the next year and 8 months unless I come up with $1k, I will be donating money every month to T-Mobile because I am paying for a service I do not have. I would give them negative stars if I could.
On April 11, 2023 I went to T-Mobile trying to set up new service with them when I got there they tell me that I have to pay a fee of $250 for a deposit. I told him no because when I called the T-Mobile customer service number, They told me that they would waive the deposit since I was bringing my own device to T-Mobile . Before I went to the store, I was on the phone with T-Mobile. They were about to process my order. Everything was approved with a zero balance but then I had to go to the store to verify my identity. That’s the reason why I went to the store. So after I was told that I had to pay the 250 at the store I told the gentleman that was not interested anymore so today May 5, 2023 I try to get service at T-Mobile I was chatting with a T-Mobile representative, and just like before I didn’t have to pay anything at all they waived the 250 deposit fee since I was bringing my own device but then and she tells me that to contact the customer service number so I did. When I contacted customer service they told me I had an account that was open 24 days ago which was April 11, 2023. I told him no I didn’t open an account I didn’t know an account existed. I was in disbelief. Come to find out there’s a gentleman basically open the account under my name sign the agreement under my name which was illegal to do it since I didn’t authorize this account I do have a recording were T-Mobile says that I’m not responsible for the balance and I didn’t open this account. I did not authorize this I did not approve anything. I did not sign anything it’s not ok what T-Mobile did a lot of people have sued because of the same situation. They try to get me an a payment arrangement to pay for the almost $400 total. I said no I’m not paying for something I did not open this is illegal. I wasted my whole day over four hours on the phone with T-Mobile today which I couldn’t even go to my shift because I was trying to settle this. The representative from the T-Mobile store even said that I’m not responsible so I don’t know why T-Mobile is charging me. I do have a recording where they admit what they did.
On April 11, 2023 I went to T-Mobile trying to set up new service with them when I got there they tell me that I have to pay a fee of $250 for a deposit. I told him no because when I called the T-Mobile customer service number, They told me that they would waive the deposit since I was bringing my own device to T-Mobile . Before I went to the store, I was on the phone with T-Mobile. They were about to process my order. Everything was approved with a zero balance but then I had to go to the store to verify my identity. That’s the reason why I went to the store. So after I was told that I had to pay the 250 at the store I told the gentleman that was not interested anymore so today May 5, 2023 I try to get service at T-Mobile I was chatting with a T-Mobile representative, and just like before I didn’t have to pay anything at all they waived the 250 deposit fee since I was bringing my own device but then and she tells me that to contact the customer service number so I did. When I contacted customer service they told me I had an account that was open 24 days ago which was April 11, 2023. I told him no I didn’t open an account I didn’t know an account existed. I was in disbelief. Come to find out there’s a gentleman basically open the account under my name sign the agreement under my name which was illegal to do it since I didn’t authorize this account I do have a recording were T-Mobile says that I’m not responsible for the balance and I didn’t open this account. I did not authorize this I did not approve anything. I did not sign anything it’s not ok what T-Mobile did a lot of people have sued because of the same situation. They try to get me an a payment arrangement to pay for the almost $400 total. I said no I’m not paying for something I did not open this is illegal. I wasted my whole day over four hours on the phone with T-Mobile today which I couldn’t even go to my shift because I was trying to settle this. The representative from the T-Mobile store even said that I’m not responsible so I don’t know why T-Mobile is charging me. I do have a recording where they admit what they did.
Claim your business profile now and gain access to all features and respond to customer reviews.
Willkommen bei T-Mobile. Hier finden Sie Handys, Handytarife, aktuelle Angebote und weitere Informationen zu T-Mobile, unseren Produkten und Services.
