Name: taylorandhart.com
Telephone: +442031264915
Rating: 4.7

Willow T. Guest

2 years ago

Excellent customer service

Excellent customer service, couldn't recommend more if you're looking for a beautiful ring :)

Date of experience: Jul 14, 2023

HK Guest

2 years ago

Well laid out website and Jewellery…

Well laid out website and Jewellery designer was very informative and gave good suggestions.

Date of experience: Jul 12, 2023

Vince F. Guest

2 years ago

Avoid! Terrible customer service

Because the sales person who helped us in person advised me in the wrong size, I was not able to wear my wedding ring. When later I later returned my ring for re sizing in person, a friendly colleague sent it off. I was told it would take 10 days and that customer care would be in touch.I chased by email and twice by phone and was always told a message was passed on and that they would call me back. They never did..Given the price of their rings, you’d expect competent sales people and if they dropped the ball, a responsive customer care team.I’m still waiting for my issue to be resolved. Can you help Taylor and Hart?EDIT:The reply by Taylor and Hart below is incorrect.

Date of experience: Jun 01, 2023

Demetria Cooper Guest

2 years ago

Great experience with professional staff

Our consultant Aline was very professional and honest about her suggestions - the design was beautiful and the experience was great

Date of experience: May 29, 2023

Braxton Guest

2 years ago

During the initial order customer…

During the initial order customer service was helpful for payment.But there were many issues regarding delivery dates. And when it was finally delivered my wife was at home so the surprise was ruined. After I received the ring I wanted a resize and then they started asking for more money. I had no advice about the size, when buying the ring. Free resizing is false and has many things to consider.Quality of the ring was perfect ruined by the customer experience as they only see you as a wallet.

Date of experience: May 29, 2023

Alan Guest

2 years ago

The team were very helpful with their…

The team were very helpful with their advice and left us feeling comfortable with our choice

Date of experience: May 25, 2023

Emil Wilson Guest

2 years ago

Very helpful and guided me through the…

Very helpful and guided me through the selection of an engagement ring making it feel very easy.

Date of experience: May 23, 2023

Hedworth Wright Guest

2 years ago

A joy from start to finish

I loved my experience buying my girlfriend (now fiancée)'s engagement ring! The website has so many beautiful designs. I emailed Taylor & Hart with my top design choices and arranged to see them in-person in the showroom. They were so professional and helpful, and helped me find the perfect ring within my budget. They explained all about diamonds, which I found really interesting, and demonstrated lots of examples of different sizes, cuts and clarity. The ring is absolutely perfect. My fiancée loves it. I can't recommend Taylor & Hart enough, and I'm incredibly grateful to Florencia for her help.

Date of experience: May 11, 2023

Bram Guest

2 years ago

Great Service

I received my ring now a week ago, and I am in love with the ring its beautiful, thin and sparkly; like a princes ring. Maria was also really supportive and help with selection, I did not feel rushed on my decision. Great experience, and good quality!