Review Time
I couldn't be more pleased with the end result of my bespoke ring. I did have to chase a little, but I'll put that down to a lot of businesses still trying to get back on top of things after Covid. But really, at the end, I have a gorgeous ring that I can't stop looking at and am so proud to wear.
Taylor and hart were fantastic from start to finish with helping me create the perfect ring for my partner. We went to their lovely showroom together and Emily helped us narrow down what we wanted with no pressure but with plenty of advice and guidance. I couldn’t recommend them more.
Shocking. I proposed to my fiance almost a year today, in that year barely had the ring on her hand. I had a diamond and sapphire ring created for her and within a week a diamond fell out and a sapphire was loose. we sent it back to be repaired and they replaced the diamond with one of lesser quality and clarity.another sapphire came lose and also again so did the diamond. finally we decided to allow them to suggest and provide us with a different design to which we accepted and waited another fortnight for. it arrived with no diamond or gems certification and the main central diamond was rocking in its setting!we have demanded a refund and sent the ring directly back. poorest quality "craftsmanship" i have seen with "high end" jewellery, my fiance is understandably heart broken and i am beyond disappointing in their service. we will be taking the refund to a high street / well known jeweller and finding a ring that will last as expected, i would suggest everyone does the same if considering this company.
Taylor & Hart have made purchasing an engagement ring such a special & personalised experience. My design consultant listened to all of my requirements & my budget and working within it managed to find & customise my dream ring.Communication with my design consultant was always prompt & they were always happy to help. Purchasing the ring was a simple process and the customer service team immediately reached out to say if they needed anything they would be more than happy to help. They also kept me informed of how my ring was progressing through the manufacturing stages which was a nice touch. I was notified that my ring was on schedule and I then received tracking information from the courier. The ring arrived, and I cannot compliment the boxes the ring has come in, it's in a beautiful black box containing the ring box, and in a lower draw the diamond certificate as well as a complimentary ring cleaning cloth which I thought was a particularly excellent bit of customer care.I cannot thank Taylor & Hart enough for creating my perfect engagement ring!!
The ring design consultation was professional and effective. Various options were presented and discussed, and our design ideas taken on board.The final design mockups looked great.Communication updates during the manufacturing were efficient. And the handover was timed to suit our own schedule.In such situations you need to trust that the design ideas will match the final result. It was all well managed and built that trust that they knew what they were doing.You can never be sure that the final result will measure up to what you had in mind, but the result was excellent.We can highly recommend Taylor & Hart.
Emily is amazing! From the very beginning, she was very patient and supportive! I had lots of ideas and designs in mind for my ring and she helped me a lot by sharing different pictures of designs and stones that made my ideas come to life. Apart from online video calls and emails, we had an in person consultation that it really helped me decide on my engagement ring. My ring arrived on time, exactly as I ordered and looked stunning! Emily and the team kept me informed throughout the process. Overall, I'm really pleased both for the amazing customer service but also with the end result! Thank you, Emily!!
Claim your business profile now and gain access to all features and respond to customer reviews.
enquiries@taylorandhart.com
UK: 0203 126 4915
U.S: (646) 712 9358
