Review Time
Tears by name tears by nature. This is just about as grossly incompetent, negligent, and useless company you could ever have the misfortune to to deal with. They dont show up on call outs, they dont answer the phone and they dont answer emails. I can only presume they are living on daddys pile. Pile of whta. I leave that to your imagination.
No wonder they are called Tears.The office staff are so rude.A call out was cancelled by the police but I've still been charged.There is nothing they can do it's out of there hands pay or debt collection will be round.Absolute disgrace.would avoid this company at all costs.
Unfortunately our car died overnight and was not drivable so as we are with the AA, we opted to be brought back home. Jake, the recovery driver was great. He turned up on time and communication was fine. He was personable and happy to help. Arrived back at home and in one piece so very happy with service
Extremely poor services and customer service. Vehicle got damaged via road rage. Rear window completed smashed. Tears of Kings Lynn took control of my vehicle on Sunday 14th August. Kings Lynn had torrential rain for several days where this company left my car open to the elements. When I enquired if my car looked like it had a mini swimming pool in the back, the answer from a Darren was "Most liķely" This Darren also when spoken to about giving my permission for the police to take forensics, his reply was "No offence but your permission does not count, neither have the police have a say because we take our orders from the RAC and if they tell us to release the vehicle tomorrow, then it will go to the repairers without any notifications to yourself" Extremely poor attitude. 1* is being generous and if any further damage has been caused by their lack of care and negligence, then further action will be taken against them and they will be held fully responsible.
Sent out by Green Flag for homestart on my car. Took it to their depot and scheduled it to have work done on it at my cost without even telling me, let alone obtaining my permission and authorisation for this to happen. Left a blank invoice by way of communication when taking the car in my absence. Called them to find out where my car was and the girl didn't know, put me on hold to find out, still didn't know whether they did or did not have my car... Had to get Green Flag to ring them and find out what was going on. Eventually it was established they had it and were set to start doing work on it as it couldn't be started at my home address. Poor communication. As I didn't authorise the car being taken there and did not consent to them doing work on it, I asked for it to be returned and was told I had to have it re-towed to a garage which they did in due course, but they threatened me with storage fees if I didn't nominate a garage within 48 hours of a Saturday afternoon! Charging storage fees for keeping my car at your depot, where I never asked you to take it, and where you were about to merrily start working on it at my cost without even having spoken to me, is unacceptable.Towing itself - could not fault. No damage to car and it was towed promptly and successfully to a garage once I nominated one.
Contacted them and spoke to one of the owners to do a few jobs on my vehicle. One of which required them to come to my home and bleed the clutch in order to get the vehicle to their garage. Call out charge was £38 which was accepted. Everything was going well during the week with emails etc got prices and was happy they were a BOSCH Approved garage (which recommended) so unlike the other cowboys in the garage trade these days these guys can be trusted. NO such luck!! Never showed up all day and no apologies, nothing.
Needless to say they wont be getting any business off me again. I shall be making a complaint to BOSCH too.
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