Review Time
A total mass, from the training to leadership. Bombarded with information and files that we need to memorize or search in on an average call of 5 minutes.Monthly changes to already agreed schedule and salary.Not to mention, promises and duties that where promised during the interview 90% never happened.I'm not even sure that people will even leave the office to work from home.The office work is nice but not like this.
A shitty shady company. Went through the hiring process with them, and just received a mail stating that the project was cancelled by the client 6 weeks before the kickoff. But at least they got all my details and current pay at their competitor.
My experience with this company has been an absolute nightmare. Everything is handled virtually, which means you can’t speak to anyone directly, and responses take forever. Half the time, it felt like no one really knew what they were doing — I constantly found myself dealing with staff who seemed confused and unable to give clear answers about anything.Despite repeatedly providing medical notes while I was off sick, I felt completely ignored. Every capability meeting focused only on “business needs,” with no real concern for my health. Breaks were so short it was almost laughable, and it often felt like management were looking for any excuse to push people out rather than support them.After all of that, my contract was terminated while I was still unwell — and then I was told I wasn’t entitled to pay for hours I know I worked. When I questioned it, I was shown deductions on my payslip that, in my opinion, made no sense and couldn’t be explained by the people issuing them. It honestly felt like they were just making things up as they went along.I still haven’t received my final pay, and the issue is now being escalated to the employment tribunal. Based on my experience, this company has been an absolute joke, and I would not recommend working for them.
at first i thought i would give this company a credit for actually having lots of support that could help new hire like me but after 1 year of working here, i change my mind.im glad i could resigned from this place and find better place to work but what i got after my resignation is just too disappointing.i dont have any idea what was the term and reasoning behind my pay but i was paid for less than $50 during my month before effective date for resignation. not that it's disappointing but also disrespecting to me because i've been working for whole month and giving me the salary i deserve is the least they could do.pro tip for everyone, if you're not in dire need for a job. dont accept the admission from this company. they only honor you when you give something and leave you stray once they finished with your business.
Not only myself has been scammed by this awful company into false pretenses. They've gone and done it again to someone else I know. They have awful self awareness and communication to one another staff due to how quickly anyone in their company leaves due to the awful management team.
This company terminated me for having a 2 minute side conversation with my husband while working as our debate "Offended" another worker. Then the Company stole my last paycheck and stated it was paid to an account that doesn't belong to me. Very bad leadership as they will change your job role and give a 30 minute training leaving you to feel overwhelmed and unable to meet deadlines. When you ask a question you get crickets. I have made several complaints that all go unanswered. I was on the General Motors project and loved what I did until they started assigning me cases I was not trained on. I heard many agents, Team Leads, and even the Project manager in side conversations within their home, but I get terminated for doing what they all do. Rules for thee but not for me I guess! Pay me what I am owed!Teressa Harrell
I worked on the Lloyds Banking Group campaign at Teleperformance and, while the training was thorough and the systems themselves were clear, the reality of the job was very different from what was initially promised. The most difficult aspect of the role was the lack of empathy and support from team leaders. Instead of focusing on coaching or helping agents improve, issues were often escalated to disciplinaries. This created a culture where people were more afraid of making mistakes than motivated to improve. Feedback rarely felt constructive; it was delivered harshly and without much consideration for how stressful the role already was.The wider culture prioritised metrics over people. Advisors were treated as replaceable, and morale across teams reflected that. Monitoring was constant, and the fear of disciplinaries overshadowed any sense of teamwork or recognition. Even when colleagues tried to support one another, the overarching atmosphere was negative and demoralising.The job could have been sustainable if the culture had been more supportive. Unfortunately, the lack of empathy from leadership, the reliance on punitive measures, and the disregard for work-life balance made the role extremely difficult. Many talented and hardworking colleagues left quickly, which only highlights how unsustainable the environment was.Working on the Lloyds Banking Group campaign at Teleperformance was an unhealthy experience. While the initial training and some colleagues were positives, the environment itself was high-pressure, unsupportive, and draining. This is not a role I would recommend to anyone who values a respectful, people-focused workplace.
Awful company. I left on the 8th September and have not been paid along with the others who quit this month. Everyone who is employed there still got paid though. No way of contacting anybody apart from by email and they just ignore you or send random unhelpful bs.Training was 2 weeks and was just a bunch of word salad mumbo jumbo with no actual working experience doing the dwp case review campaign. Me and 20 others got assigned to just one mentor when the training was over, and couldn't even get from start to finish of one case as the mentor had his own work to do. Therefore we never got trained on the full and correct procedures for doing claim reviews. Months later I was told I was doing something wrong after never hearing a peep about it, and then expected to fully know what to do.We were forced to take holiday days because I assume they were going broke and needed us off. I wasn't allowed to get paid for a holiday day because they were apparently all used up that day and I had a very important hospital appointment. Instead I could have worked back my hours over the course of the week. My manager was utterly useless, unsympathetic and uncompassionate to a degree where I told them my mental health was deteriorating from the work load and I got ignored. Next day they sent me a message like I never even said anything on a completely different topic. Whenever I asked anything I was met with a blunt unhelpful response. I had asked about sick pay and because the employee hand book was a bunch of legal jargon I needed it explained to me and just got told ' go read the handbook'. Another manager sent me the part of the handbook and explained it to me without any problems. Before the week I took sick leave for extremely poor mental health, I had been told off on 3 separate times for not doing the work correctly. This touches on the poor training beforehand. I had asked multiple times for training on the full and correct start to finish procedures and this did not happen. There were weekly changes at that point to how things were meant to be done which rendered everybody confused and doing things differently from each other.We would have occasional 'town hall' meetings with the heads of the campaign and about 400 employees per command or sector of the campaign. Everybody was complaining and they basically said if we don't like it we can leave. They thought that near minimum wage was sufficient for DWP level work where civil servants got paid 31k per year, and we 26k per year. They even set up days where TP employees would go to job centres or where DWP worked to learn training to do full reviews which is what DWP employed staff do, yet they don't want to increase the wage. They expected us to get 15 new cases per week, which is 60 per month and not complain. They initially said there was a cap of 60 cases overall which increased to 65 then 70 then 75 and then uncapped. It's extremely unplausible to do that many reviews in the time span they wanted as everybody we dealt with had severe complex needs most of the time or did not want to provide any information which left 2 weeks of their case sitting around before it could be handed over, or spent another course of 3 days calling them persistently to get the documents. We were absolutely hounded and threatened with dismissal for not reading the scripts word by word which were grammatically incorrect anyway so saying 'the' or 'and' would actually make it flow better and make sense. They would hound me for the literal minutes of when I would do an action and that it was either too early or too late. I had somebody call me 3 minutes after starting my shift, berating me that I hadn't completed an action even though the email that was sent to me and the message sent to the claimant stated we had 2 days to respond. The superiority complexes of some people were genuinely insane. We had to have our desks checked with cameras on to make sure that we complied with the clean desk policy, yet I heard people watching TV on calls when we had to have our case hand overs reviewed by a lead agent. The double standards are crazy. You are so much better off actually just applying to be a civil servant and working for DWP themselves and getting the pay bonus. And your time for anyone working on call centre campaigns is more precious than taking calls back to back all day for minimum wage.DO NOT WORK HERE PERIOD.
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