Review Time
Awful company. I left on the 8th September and have not been paid along with the others who quit this month. Everyone who is employed there still got paid though. No way of contacting anybody apart from by email and they just ignore you or send random unhelpful bs.Training was 2 weeks and was just a bunch of word salad mumbo jumbo with no actual working experience doing the dwp case review campaign. Me and 20 others got assigned to just one mentor when the training was over, and couldn't even get from start to finish of one case as the mentor had his own work to do. Therefore we never got trained on the full and correct procedures for doing claim reviews. Months later I was told I was doing something wrong after never hearing a peep about it, and then expected to fully know what to do.We were forced to take holiday days because I assume they were going broke and needed us off. I wasn't allowed to get paid for a holiday day because they were apparently all used up that day and I had a very important hospital appointment. Instead I could have worked back my hours over the course of the week. My manager was utterly useless, unsympathetic and uncompassionate to a degree where I told them my mental health was deteriorating from the work load and I got ignored. Next day they sent me a message like I never even said anything on a completely different topic. Whenever I asked anything I was met with a blunt unhelpful response. I had asked about sick pay and because the employee hand book was a bunch of legal jargon I needed it explained to me and just got told ' go read the handbook'. Another manager sent me the part of the handbook and explained it to me without any problems. Before the week I took sick leave for extremely poor mental health, I had been told off on 3 separate times for not doing the work correctly. This touches on the poor training beforehand. I had asked multiple times for training on the full and correct start to finish procedures and this did not happen. There were weekly changes at that point to how things were meant to be done which rendered everybody confused and doing things differently from each other.We would have occasional 'town hall' meetings with the heads of the campaign and about 400 employees per command or sector of the campaign. Everybody was complaining and they basically said if we don't like it we can leave. They thought that near minimum wage was sufficient for DWP level work where civil servants got paid 31k per year, and we 26k per year. They even set up days where TP employees would go to job centres or where DWP worked to learn training to do full reviews which is what DWP employed staff do, yet they don't want to increase the wage. They expected us to get 15 new cases per week, which is 60 per month and not complain. They initially said there was a cap of 60 cases overall which increased to 65 then 70 then 75 and then uncapped. It's extremely unplausible to do that many reviews in the time span they wanted as everybody we dealt with had severe complex needs most of the time or did not want to provide any information which left 2 weeks of their case sitting around before it could be handed over, or spent another course of 3 days calling them persistently to get the documents. We were absolutely hounded and threatened with dismissal for not reading the scripts word by word which were grammatically incorrect anyway so saying 'the' or 'and' would actually make it flow better and make sense. They would hound me for the literal minutes of when I would do an action and that it was either too early or too late. I had somebody call me 3 minutes after starting my shift, berating me that I hadn't completed an action even though the email that was sent to me and the message sent to the claimant stated we had 2 days to respond. The superiority complexes of some people were genuinely insane. We had to have our desks checked with cameras on to make sure that we complied with the clean desk policy, yet I heard people watching TV on calls when we had to have our case hand overs reviewed by a lead agent. The double standards are crazy. You are so much better off actually just applying to be a civil servant and working for DWP themselves and getting the pay bonus. And your time for anyone working on call centre campaigns is more precious than taking calls back to back all day for minimum wage.DO NOT WORK HERE PERIOD.
I spoke with Ranjitha about my loan query on the SLC campaign in Glasgow (Teleperformance), and she was fantastic. She took the time to explain everything in detail and made sure I fully understood each step. Her patience and caring approach really stood out and made the whole call much easier.
This company very awful worked with DWP, get abusive calls from customers and team leaders don't give a damn. System always seems to crash and when you complain to team leader they say report it to the IT team. Whenever I require guidance or help team leader don't care and never help they respond to messages three hours later but when they need something they want it right away. Hours are awful, no set time, break times are rubbish and still team leaders wants you to work on set targets
Very disappointing experience with Teleperformance (408 Gurugram). HR (Alok) made false promises during hiring about Sunday leaves, but after joining I was told a completely different story. Due to this miscommunication, my candidature was cancelled after wasting two full days. Highly unprofessional.
I worked at Teleperformance for two years on the Insulet project for the UK market, and my experience was extremely negative.Both the company and the project consistently disregarded the needs of agents. The environment was built entirely on pressure, with poor working conditions and completely unrealistic expectations. We were given performance goals without being provided the proper tools, resources, or staffing levels to realistically achieve them.For months, the project did not hire new agents, while existing staff were expected to handle extremely high call volumes — often 40 to 50 calls per day. At the same time, we were pressured to be fast while also meeting every customer need, which was contradictory and unsustainable. Agent support channels were often unhelpful, with insufficiently informed staff unable to properly assist during calls.Employees were pushed to exhaustion, and then, without warning, over 200 people were suddenly let go. After years of dedication and intense workloads, this was handled in a deeply unfair and demoralising way.Teleperformance promotes itself as a company that values employee wellbeing, quality, and inclusion, and highlights various support initiatives publicly. In my experience, however, this image does not reflect the reality on the ground. The gap between marketing and actual treatment of employees is significant.I am leaving this review as an honest record of my experience, so others can make informed decisions.
Do not work for this company. I started last September 2024 and left August 2025, when starting this job I was put on NHS campaign which was fine, taking between 5-10 calls a day, quite slow paced but enjoyable, after a month I was then moved to Volkswagen financial services campaign, again very good and enjoyed this campaign a lot, had quite good support and good shift pattern, fast forward too December 2024 I was forced into working for Lloyds banking group campaign, I knew it wasn’t something I would enjoy being on back to back calls and I pleaded for them not to move me there but I didn’t have a choice even though they were happy to move me twice to different campaigns before hand. The shift patterns were awful and basically working every weekend which I was told it would only be 1 weekend a month, lies after lies. Baring in mind when I applied for this job no where did it state I would be moving to different campaigns basically every month, from what I was aware it would be one job and that was that. My mental health had completely deteriorated from the second training even started with Lloyds, the training was awful and didn’t learn anything useful or anything that would help working on calls, customers would be abusive and I explained to managers everyday how this was affecting me but still nothing got done about it, I would use my holidays to take time off even when I had no plans just to get away from the place, I took absence multiple times having to visit doctors because of how much the job was affecting me. Begged so many times to move me to another campaign and was completely shut down each time and was told there’s no other opportunities within the company which I knew was a lie because they just couldn’t be bothered for the hassle. I know multiple people still working there who have suffered and are still suffering the same as me and it’s disgusting. Putting so much pressure on you to reach targets every month and even if you don’t reach it by the smallest percentage you get made to feel like your the biggest failure, so much work being thrown at you, being treat awfully and get paid so badly. I have now finally left this company and put myself first as no job is worth leaving you feeling this way, I should have left a long long time ago. And after reading other reviews it’s very clear what type of company this is. Don’t put yourself through it!
I have over 15 years of combined contact center experience and just because I got stumped on a few irrelevant (and ridiculous) mathematical questions in the pre screening I wasn't moved forward. At this point the timer leaves you just seconds; for questions that clearly require more time...it's such foolishness. Very very poor method to gage a candidate's suitability; resulting in missed opportunity of the employer getting great agents who are willing to take on the work and be content.
was offered a job by this company to sell Health Insurance for United Healthcare. Things went very badly after they wanted someone to verify my personal documents.My cousin who is an attorney after he read the language stating he was to be agent for them refused to sign the form because the form came from Homeland Security. Speaking to the HR dept was like talking to the wall. I am not giving access to my personal documents to anyoneI will be contacting the Federal Trade Commission
Top tier agent is writing to you- 4 years in TP (Dubai - DOZ)- 12 times top quality scorer + other awards (Total 17)- 2 projects expert- I trained a lot of new commers (I was an agent - not promoted to anything)- I managed to rescue my projects in many situations especially when they are low on manpower- 0 days of absenteeism (For 4 years)- 0 minutes of lateness (For 4 years)- All of those I trained and even the new commers were promoted to something- They all had one common criteria (They were all going out to cafe with the team leader after work - frequently for about 3 to 6 month every year each member - bribery and nepotism are confirmed in this company)- I was not even promoted to a Line something (not even preferred by any of the gang members)- Was always the top every month on all my rivals even the team leaders and those who held positions)- I excelled in each aspect in the operation- I was fired when things were caught by the clients of several projects especially when they noticed that no one is supervising the management of TP in Dubai or even punishes anyone who mistakes or gets any suspension about him- After 4 years of hard work - I was fired when about 4 to 5 projects left the company in the same month in 2025 (The HR neglected me and found a place for each agent except for me and another agent as I am not the silent type - I always overshine the corrupt masters)- All of the leaving projects reported corruption - nepotism - manipulation in reports - others)- I highly recommend not spending a single day in that place- If you are an employee (please leave at once - find yourself a better place - don't waste a minute in that place at all)- If you are a client (Run for your life - save your assets - find a higher quality company that fits you brand's name - they know that they can manipulate the law and escape successfully without having to pay for their crimes)- I shall punish myself that I spent a moment of my life working for TP- Run for your own good - save yourself - it's a thief hive
I was put on a course from the DWP which would enable me to get a guaranteed interview with TP. I attended the course for 4 weeks, gave it everything I had, received an interview, got the job. Then it all went wrong. I was asked multiple times to send my ID, I had a teams call with someone showing my details and that I wasn't a robot. They didn't have the courtesy to show their face. A bit of digging online, I traced the woman to working for TP in Cape Town (with a UK email address) That was my first red flag. Then I was told I had missed a prompt email so the offer of employment was withdrawn. I never received anything. The woman was very unhelpful, not what you would expect, I thought I may have at least got proof they sent it, or would resend it. Then 2 days later I received an email , from Experian saying they would do my checks the normal way but would like me to take part in this trial (that no where said mandatory) asking for access to my bank to look at my wages history. Who does that, when there are P60s that have that information. Huge red flag. I will be going to an Ombudsman regards this company. They are praying on people out of work and it is cruel what they are doing. I wish I'd reviewed this company first, before handing my credentials over. Steer clear.
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