Review Time
I ordered 8 different products. The order was delivered quickly and I have no complaints. However, upon opening the carton I felt like I was standing in front of a bin of rags in a lumpyard. Everything was thrown in with no order or composition, pyjama sets scattered all over the carton, things crumpled and looking like used returns. In addition, half of the items DO NOT HAVE LABELS, which makes me confident that they are returns. This is not my first purchase from Tezenis. So far I have been very satisfied. A customer is very difficult to gain and very easy to lose. They have just lost one.
I used to buy male's top underwear but the quality is not so good. I think they are much more synthetic than they describe or is bad quality cotton because I have the feeling that my body can't breath and the tshirt smells super fast even my body is still clean without smells... I did the experiment using other underwear and I can confirm that is problem of tezenis products. My conclusion. Low quality textiles
I have ordered pyjama which should arrive on the 2nd of November’23.When checking status- still in process.Sent message to customer service- no response…This is updated on 12.11.2023When wrote above message, after few days I have received the pyjamas. However, still no answer from message form customer service.
Very poor service ! Do not order! Over 10 days didn't received order yet! Tezenis team as well did mistake with my order placing my adrress flat number is not correct number!!!! I don't understand how you can do mistake with flat number 39 and instead to put 73 ???!! Tezenis custumer service is so poor and not helpfull!!!! Avoid !! Now I understand why store been closed in Oxford street
I ordered three bikinis a month ago, and I have still not received them despite the website claiming that the package would be sent within 48 hours. After two weeks without receiving my order I contacted costumer service to get an update on, but I did not get any, so I contacted them again a week later, but no reply… Unfortunately I stopped believing I will receive my order.. I cannot recommend buying from this site!UPDATE 18Sep Despite the below reply, and further attempts of contacting costumer service, I have not heard anything!
Shocking sizing . It can really do a lot of damage to young girls conscious about their own bodies. I am size xs/s in every shop. I bought size medium pants in tezenis and they’re too small…. If a person wearing the smallest sizes in other shops has to order large in your brand then I can only imagine what bigger women can feel. Quality is also shocking I think AliExpress would do better.
During the recent sale, I placed two orders using the exact same payment information. My first order was difficult to place, as every time I proceeded to checkout, the items went out of stock. About 30 min after my first order, the stock changed so I placed a new order for these other items. The payment went through, but I received an order cancellation soon after saying my payment info was fraudulent - even though my other order with the same info went through fine. Watch out for the sales, I was unable to reorder my desired items because the sale ended within minutes and all these other items had suddenly disappeared from the website. Seems to be a fake cancellation due to limited stock, but very bad practice to claim it’s due to fraudulent activity!
PLEASE DO NOT BUY FROM THIS COMPANY. I made an order on 6th July 2023 and returned it on the day it arrived with the Tezenis tracked label provided. I cannot get a refund. I get cut off on the phone. Emails are not answered even though I have sent proof of postage. They have literally stolen from me. AVOID AVOID AVOID.
I returned items exactly as per the instructions on their website which did not detail any kind of returns form online. I heard nothing back and chase it myself. I was then told I should have filled an online form. I therefore spent a long time emailing them details of my returned items. They have still not refunded me and it has been weeks. They owe me >£150. They are not responding to my emails. Shocking service
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Welcome to the official Tezenis website: Italian style Underwear and Apparel. Take a look at the collections for Women, Men and Children.
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