Review Time
Ordered items online and when I wanted to return part of the order I went to the store I had chosen to take them back but my order they couldn’t find online to receive the items. I emailed them and they said call a specific courier to pick it up from your house. I contacted the courier and they said they need a label to be able to pick it up. I contacted Tezenis again and they said they need to send my email to the equivalent department to resolve the issue. How hard can it be??? It’s just a simple return.
I've become very hesitant to buy anything from them so I'm avoiding it. I still received my stuff from the 3 times I ordered online, but due to a refund of a product returned in-store that took too damn long to be processed (took over a month, multiple calls were made and I even had to file a complaint), I try not to order from them because I know that if I need to return something I'll struggle and get stressed out. Also, I never seem able to check my previous orders on their website as there is always an error message. So the website seems a bit amateurish. I rather buy my stuff from Victoria's Secret.
Would give 0 stars if i could. Ordered 4 bikinis from Tezenis Australia mid December and received a package on the 1st of Feb with a fake Cartier ring with no bikinis that I ordered. ABSOLUTE SCAMMERS. Have tried getting in touch with customer service but they are awful and have not done anything to help. They are making me return this ring to their warehouse in China to receive a refund but I doubt they will even refund me. Now I am $90 out of pocket and just wanted to buy bikinis since I loved this store when visiting Italy last year
If I could rate this company with 0 stars I would. Do yourself a favor and never ever purchase from this site. I ordered a bunch of socks from them for my husband but they were so much longer than appeared in the website so I want to return them. There isn't a return label anywhere in the website and I keep emailing customer service since 4 months ago, they only say they have an issue with their shipping label and they will get back to me. They never did. Issue for 4 months??? Cmon
Terrible online shopping experience and non-existent customer support in Tezenis Spain! I’ve placed an order (took a while, as the website was not functioning properly) on January 8th and it was cancelled by Tezenis. The gift card I was paying with had been charged. It took Tezenis more than a week to issue a new gift card! And guess what? New order has been canceled as well, no refund is still processed and customer support simply stopped answering. What a terrible customer experience! Never again!!!
The purchasing process was easy and the tights arrived quickly. But they were sewn badly and the design was lopsided on one leg. They were unwearable because of that. I reached out to customer service and asked for a replacement since it was a Christmas gift. They said there is no replacement service so I had to just return it for a refund and buy the item again. The second pair had the same issue.
Product 4/5Customer service 0/5(Slovakia)Terrible support, after creating ticket for returning of package. Small info how to do it, no label for printing. They send me after I contact them via chatbot (which lose comunnication after you go to another subpage on their website). I have to contact UPS by phone and order pickup of package (I got this info again via chatbot because they do not provide this info in FAQ or something similar). Also 20% of all information what I got on their website are info from they shi**y frontend like "%data.price.low".
At the time of writing this, I have been waiting 12 days without my order being dispatched (after paying specifically for delivery in 3-4 days). I have asked multiple times on their chat about the issue and been told that they'll get back to me. They never do. No emails. No solutions. They just keep saying "your complaint has been received". Awful service. You can see in the other reviews that this is not a rare occasion. Au moment où j'écris ces lignes, cela fait 12 jours que ma commande n'a pas été expédiée (après avoir payé spécifiquement pour une livraison en 3-4 jours). J'ai posé plusieurs fois la question sur leur chat et on m'a dit qu'on me rappellerait. Ils ne le font jamais. Pas d'emails. Aucune solution. Ils continuent à dire "votre plainte a été reçue". Un service épouvantable. Vous pouvez voir dans les autres commentaires que ce n'est pas une occasion rare.
I try to order some products with them already for 3 weeks. I paid twice, called 5 times to their call center and still do not have any help or positive feedback and zero help or feedback from them. Wasted at least 5 hours with this. And now I am helpless. I do not have the products I needed for a trip that starts soon. The collegues at the phone just say they can not do anything. I should wait. again and again. Horrible company! Do not order from here.
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