Review Time
Stay away! The worst online shopping experience ever… I’d give them zero stars if i could. They received my return items on November 25th, but I'm still waiting for a refund. I contacted their customer service several times. They did confirm receipt of my return but the answer was "We need to forward your case to the competent department, and we shall contact you as soon as we receive an answer." This should be an easy routine procedure that doesn’t need to be reviewed or answered by the “competent department”! Super frustrating.
Contacting support is very hard and worse than useless. Have tried repeatedly to place an order and continually web page sticks at the same place. managed ( I can't remember how) to contact customer service and there advice was pretty useless. Shame as I have used them before and product was okay. Need to look elsewhere!
My worst online shopping ever! I received damaged package - the big hole in the paper envelope was just fixed by scotch. Of course the packaging was damaged - someone put too much items in it, so envelope became a ball. All underwear in it were in a mess and had no any additional packaging - so I don`t know how many panties fall down from the packaging on the floor and were collected than back with dirty arms or maybe even were put on, who knows. I can`t believe they send me panties without any additional packaging, right in a unhygienic paper envelope!Bikini bottom came without safety hygienic sticker. Is this ok? Of course not! I will never put it on me! How can I prove that it had not sticker? Can I return the bottom and top? Of course not, and they will not refund me them.Fleece joggers is not made from fleece!!!! It`s made from thin sweatshirt fabric. It`s just a fraud! And they present me a 10%(!) discount code for the next purchase, as an excuse. Are they really think I will buy anything else from this online shop?! I was Tezenis`s constant client. I am very very disappointed!Updated. 08.11.2022. They promised to contact me privately a month ago and they did noting.
This company does not respond to emails and phone calls. I did the return procedure as requested and I received their email informing me that I will receive their shipping label within 24 hours. As the day after I did not receive anything from them, I sent them an email and again no response from them. I called them and a hotel answered me...I did the "chat" function (2 times) and a robot answers questions...of course nothing followed up, no one contacted me either by phone or email. So to this day I still cannot return my items and they will surely claim that the return period has passed and that they are no longer able to reimburse me….
I don't know if I've ever had a worse experience with a retailer. Placed an order with a £50 gift card and the rest (£3) on my card. Tezenis lost the order but refused to believe it wasnt just late getting to Hermes until 20 days after I'd placed the order. They then emailed out of nowhere saying it had been refunded. But since it was bought mostly with a gift voucher (a present by the way) I only got the £3 back and Tezenis has effectively just made off to with £50. They're not responding to repeated emails and DMs either. It's the worst service I've ever come across.
Made an order on 20th July and still not received my items. Have tried emailing customer services 6 times but get a generic response. I am appalled. I ordered from them a couple of years ago and everything went smoothly. Tezenis has seriously gone down hill. I want a refund for the goods I never received.
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