Review Time
It is the worst experience ever. They are making fun of people and they are a scam. I've been waiting for my refund for over one month after over one month of waiting for my order. I can't log in to my account anymore. I was a regular customer in their stores and made the mistake of ordering something online that they didn't have available in the store anymore. I will never visit their stores again!
Ordered back on Dec 3 when Black Friday deals were still going on. Haven't received an update yet and the customer support email doesn't seem to working.Order: 3070446264Edit: The package was indeed delivered timely, perhaps I couldn't find the right tracking details. Eventually found it at home after someone had brought it in for me and placed it somewhere I wasn't looking. I appreciate the reply from Tez and I feel bad that my original review was overall just incorrect.
BELOW IS MY EXPERIENCE BY SURFING AND FINDING TEZENIS ON THE WEB, APPARENTLY IT SEND ME IN LOOP TO A SCAM , 1 ONE YEAR IS PASSED AND NOTHING JUST LOST 117 USDDear Anders Hansen,We are excited to inform you that your package has been successfully shipped and is currently on its way to you. We wanted to provide you with the necessary details regarding your shipment:Tracking Number: DL132444305783Shipping Time: 2023-11-10 10:15:15 (UTC-6)Departure Country: United StatesDeparture City: ChicagoIf you want to keep track of logistics progress in real-time, you can visit We appreciate your business and thank you for choosing our services. If you have any further questions or need any assistance, please feel free to reach out to us. We are here to help!---
I ordered 2 items back in August. The package was left open in my mail box, one item being missing, the other damaged. I contacted Tezenis twice but they never replied. Their website was crashing everytime I wanted to ask for the return to at least send back the damaged item and get my money back, they make it impossible to solve anything and the worse is, they just don't care. I am still waiting for a solution or at least an answer...
Nie wieder! I sent back an article since it was too small… I‘m still waiting for an explanation why it wasn’t approved! I sent it back exactly how it arrived to me in perfect condition. The true problem is they cannot really process a return/refund without any issue. I won’t pay for something that I didn’t have. @Tezenis: I sent you the information required. You can also check the conversation with hello at tezenis.com. Ticket #21880563 - where your colleague Alexander confirmed the following: Dear Mrs. V., We would like to inform you that your return reached our warehouse on 08.10.2024. Our team requires approximately 10 business days to process the return and issue the refund.
I had a brilliant experience with two recent orders from Tezenis UK. Both orders were sent quickly with the Royal mail 24h service. The quality is okay - not fantastic, but not crap either - exactly what you’d expect from a mass market brand. I had to return one order due to sizing issues, and it was really smooth and easy. The label was already inside the package, all I had to do was fill out the form online, pack the items, and drop off the package at the post office.
I ordered 3 weeks ago and there is no way of tracking my parcel. I have tried to contact Tezenis but it is extremely difficult and I have had no response. I have purchased in store previously so I knew the items I wanted and will not need to return. I just want my parcel. I think I will need to report a scam with my bank at this point.
All previous reviews are completely factual. Do not buy from this shop. The items looked nothing like the product photos, arrived shoved in a brown paper bag and upon return I was not refunded and customer service ignore you. Had to file with my bank to get my money back. Never again.
After waiting in line to purchase a pair of pants for my daughter, which I had found the previous day and returned to buy, I was told the tag was wrong, the pants were not on sale and they cost 2x the price. The clerk was polite, but the store is not necessarily trustworthy.
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Welcome to the official Tezenis website: Italian style Underwear and Apparel. Take a look at the collections for Women, Men and Children.
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