Review Time
In recent years, the quality of the fabric and stitching has deteriorated substantially. To a very low standard. Unacceptable by any standard! All the products become rag-thin after a while (cotton crew neck t-shirts, women, white/black). I used to be a big fan of Tezenis... But it downright sucks at the moment. The customer service is making me very angry by closing my calls within a few days. Not doing anything with my feedback! update July 27th: Tezenis reaction below this review is just an empty gesture. Not offering any real solution.update August 24th: After providing photos of the defective tshirts, the receipt of the order and payment it is still very difficult to accept responsibility. No offer at all. No response. update: August 27th: Tezenis keeps closing the call. In their mind an issue does not exist when it is not in their system. Dream out loud Tezenis! I will echo this call everywhere if that is what it takes. This company is receiving many negative reviews (83% of the reviewers is negative about Tezenis), and for a good reason. Not worth my business anymore, how about you?It is time to take drastic measures via my legal advisor.
What's wrong with you people?! Why aren't you refunding my money back if I haven't received my order? I've emailed Antonela from customer Care Team and she said someone will contact me as they're investigating why my order hasn't arrived and it's now been 6 days and still nothing. I wish I read the reviews before purchasing anything from Tezenis as I really wasn't expecting this at all. I consider you a reputable company but I've never experienced anything like this. Shame on you, I won't stop here as I won't my money back, I have never received my order.
I wish I have read all the reviews about refunds before I ordered with Tezenis UK. Ironically, I was a very loyal customer for almost 10 years, buying from any country that has Tezenis shops. In early Jan '22, they have send me the wrong order. After I contacted them on chat, they asked me send photos of every item and its label, which I did. After a week, they said to send the order back and after they will refund me. I sent the order back 4 weeks ago and, because they didn't send the refund, I contacted them. They kept saying the same thing with the relevant department and asked me to send the proof of return, after I prompted them 3 times. I sent them the proof, and after 1 week I asked again what is happening - got the same auto-message. All of these to culminate two days ago with them asking me the codes of the items that I don't have anymore and anyway I had send them pictures. Again, they sent the wrong order. I asked what codes and obviously no reply. I am intending to make a complaint to the service ombudsman, because they literally are stealing my money and it seems other people's too. DO NOT BUY FROM THEM!
Submitted a return request and never received an email with details and labels. Returned using Hermes online process and dropped the parcel at a collection point now two weeks ago. No news from Tezenis whatsoever and no contact form or number anywhere on their website.EDIT: Received an email about the refund about an hour after this review (I am assuming this was read and acted upon). Tezenis: could you please provide a number for customer care? It's ridiculous having to write hear to be able to contact you!
I went in store to process the refund almost a week ago, I had the refund receipt, but still no trace of the money back. If I check online by using the order number there is no refund request issued.If I look for a number to contact the customer service there is no sign at all of any customer service number.Guys I really think you can’t do worse than that ! Simply ridiculous
My order took weeks to be shipped. I requested a refund that I'm still waiting for. I contacted their CS and the answer is always the same: "We need to forward your case to the competent department, and we shall contact you as soon as we receive an answer.Please take into consideration that it might take a few days to resolve the matter.". It's been almost 2 months now.
I feel compelled to write a review having almost been put off using their website due to all of the recent negative reviews. I bought my daughter some Tezenis bras via Next recently, but when I tried to order more they were out of stock with Next. I decided that the quality of the items was great, the price very reasonable so I ignored the negative reviews and ordered some via the Tezenis website. They have just arrived (around a week earlier than expected), beautifully packaged in recyclable paper. Yes, the initial email from Tezenis was confusing as Hermes received my parcel later than the email suggested, however I ignored that (thanks to the negative reviews!) and waited and am really glad I did. Would happily order from Tezenis online again.
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Welcome to the official Tezenis website: Italian style Underwear and Apparel. Take a look at the collections for Women, Men and Children.
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