Review Time
I ordered several discounted items (50% and 30% discount) to be delivered at a Tezenis store. After waiting for 2 weeks, I automatically got a return notification and refund. When I reached out for support they said that the courier noted packet as undeliverable and returned it (remember delivery was at their own store!!!). I was just offered a 10% discount for my next order, which was absolutely ridiculous since I ordered items at half price and in the meanwhile almost everything in sale was sold out. I asked them that I should at least be given the option to have my packet resent and receive it with delay. I ordered stuff from their eshop to be delivered to their physical store, therefore they should take responsibility of the unsuccessful delivery. They just said sorry, we do not resend packets, 10% percent discount for your inconvenience and that's it! This is my worst experience with customer service of online retailers and I am a very frequent online shopper from many many stores.
I ordered seven items a month ago from Tezenis website. Package should be arrived in maximum 3-15 days. Four weeks later I recive a message to package tracking that the package has been delivered and signed and I recived nothing! I tried contacting with Tezenis via email, but they don't answer to me.
I ordered six items almost a month ago from their website and once paid it said the package would arrive in maximum 3-4 days (delivery which I had to pay, mind you). Three weeks later than expected I recive a message on email saying that the package has been delivered and to rate my experience. Clue: I recived nothing. I tried contacting with Tezenis, but surprise, they don't have an operating phone number that you can call and they haven't answered any of my emails, and if that wasn't enough, the deliver company doesn't even pick the phone, have no other way of contacting and if they for some reason pick up, they hang up without saying a word. I had to contact my bank, reporting a scam situation in hopes I can get my money back since neither of them are willing to give me even an answer. I am still waiting for an anwer from my bank, but if you're thinking about ordering online from tezenis, DONT, the experience couldn't be worse.
I am really disappointed with the reviews I am reading. It is a shame because I was about to make quite a big order, try them on and return the ones I don’t want. It seems I will have problems returning items so I will not go ahead. My advice to tezenis management is try and make things better for customers. Why do you think Amazon is doing so well. Please learn from them.
I am seeing in the comments and reviews I am not the only one. IMPOSSIBLE TO MAKE A RETURN. Return label has not been created. Couldn't make the return. It seems that the whole return experience has been designed so you either forget about the return or just give up after frustrating experience. You are going in circles trying to find the label to download and relevant parts of the website suddenly stop working. Yeah, right... Total scam!
impossible to make a return. they basically stole from me. their website is not working, not generating return labels, and they didn't do anything about it. im going to spread a word about this, no one should buy from them, it's a scam.i gave them ultimatum. i expect return label by tomorrow or im suing this company for fraud.
I am extremely disappointed with the service I received. My parcel arrived with two missing items, which I reported immediately. I was assured over the phone that the issue would be resolved within two days. However, it has now been much longer, and nothing has been done. This delay and lack of resolution are unacceptable. I have requested a refund for the missing items and have decided never to purchase from this company again. Very poor customer service and a highly frustrating experience.
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