Review Time
I used to love this brand and have purchased many items over the years. However, in the past two years, the quality has declined. It's impossible to find a simple top of normal length; everything is cropped, which I dislike. The material quality has also deteriorated; it used to be a soft cotton, but now it's different. Additionally, their online shopping experience is poor, making it frustrating to navigate.
I ordered several items that arrived promptly and matched the description. While the packaging had some holes, the items themselves were in perfect condition and fit well. The sizing for the bras was a bit confusing, but I managed to get the right size. Overall, I'm satisfied.
I recently purchased a pair of pyjamas and was deeply disappointed with the quality. The pants are thin, see-through, and feel far below the standard I expected for the price. I also question whether the fabric is truly cotton, as advertised.This experience has left me dissatisfied, and I would not recommend your products to others. I hope you address these quality concerns moving forward.
I am trying to return an order since the 29th of December but still waiting for my return label. The order is worth around €75Ive reached out to them 4 times through email and each time im told it will be resolved in a few days.Two and a half weeks later and im still waiting! Update, tezenis contacted me immediately and sent me on a return label. Im only updating review now as i thought it only fair to leave bad review up for as long as i was trying to do my return. Such a shame that Customer service did not fix problem for me when i reached out numerous times, problem was only fixed because of my review.On another note, i do like their products, i have been buying their tee's and vest tops for years and like them as they hold their shape. Sizing can be a bit off, i usually stick to my regular size in the vest tops, and a size up for the tee shirts. I ordered a variety of tee shirts for my husband in his regular size but they were huge on him, hence the return.
What a great surprise!!I ordered on friday the 20th of Dec already knowing I would receive my parcel after Xmas and instead... I received it the day after on Saturday!!!The delivery with Amazon Shipping is exceptional, fast and also delivering on the weekend, great improvement.I will definitely order online again, well done Tezenis
Worst online shopping in my history, never step again in that shop... I order items from the next town which is 40 minutes with a car from the mall in my town and it took 21 days to collect, and I collect it in a few paper envelope which you can't carry in the street so I asked the lady for a bag and she said she have to charge me... For real? You should send the items which are collected from shop in a bag, it's not a home delivery!! And if I probably order it from Zimbabwe it was going to come quicker... Your items are low quality and we all know that and if you want to keep your customers you have to do a better service so the quality won't be an issue...
I am trying to return an order for a month but i cannot get a return label (there wasnt one in the package). Company’s representatives are not helpful at all and despite having it back and forth by email they still did not send me the return label. It is ridiculous!!
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Welcome to the official Tezenis website: Italian style Underwear and Apparel. Take a look at the collections for Women, Men and Children.
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