Name: the4thutility.co.uk
Telephone: 08000662833
Rating: 4.5

Ralph Taylor Guest

4 months ago

Good service

Good, friendly service from Olu to rearrange installation date. All done in a few minutes - thanks!

Date of experience: Oct 15, 2025

Sarah O'keeffe Guest

4 months ago

Olu was very helpful and lovely polite…

Olu was very helpful and lovely polite man who’s stopped at nothing to help me with the problem I had thank you olu from Sarah

Date of experience: Oct 15, 2025

Faye Morris Guest

4 months ago

Well communicated on the day regarding…

Well communicated on the day regarding arrival times. The engineer persisted when connection problems arose on the day until we were up and running. Very impressed with the service so far. Thank you.

Date of experience: Oct 15, 2025

Fahim Khan Guest

4 months ago

OLU is best in their team

OLU is best in their team. Best service mate.

Date of experience: Oct 14, 2025

Philip Warren Guest

4 months ago

Professional Sales Approach

I was considering switching to 4th Utility but was having issues with the online template. I was inputting my Vodafone account details for reference but the template was not accepting them. (I found out later that Vodafone had a major systems outage.) Nick from 4th Utility contacted me by phone offering to facilitate the switch himself. I felt that his approach was professional and very competent. I was happy to make the switch to what I believe will be a more useful product.

Date of experience: Oct 13, 2025

Paul Hunter Guest

4 months ago

4th Utility have taken money from me incorrectly

Dreadful customer service.4th Utility have taken money from me incorrectly and fob me off when i ask for a refund. They continually say they will investigate and come back to me but never do. I've been spending hours on the phone to them listening to their muzak over the past two weeks and supplying them with the details they request. I have cancelled my direct debit with them going forward and am recommended to submit an Indemnity Claim through my bank in the hope that i will one day be repaid.

Date of experience: Oct 12, 2025

Chengxi Li Guest

5 months ago

Very poor service and communication.

Very poor service and communication.Our internet has been completely down since last Friday, and today is Wednesday — still no resolution. We called many times in the afternoon but no one ever answers, except the sales line.

Date of experience: Oct 10, 2025

Al Guest

5 months ago

Saraj was very helpful and got me set…

Saraj was very helpful and got me set up over the phone in a matter of a few minutes. Very happy with the service.

Date of experience: Oct 08, 2025

Sean Moseley Guest

5 months ago

Extremely Unreliable Service and Poor Communication

I joined 4th Utility on 8th October and have had constant internet dropouts ever since. Their service status page repeatedly shows no issues in my area, yet the problems continue.Customer support has been just as frustrating. On multiple occasions, the phone rang with no answer, and when I finally did get through, I was told there’s no support available on a Saturday morning before 10am. Communication overall has been almost non-existent.I submitted a formal complaint on 25th October and received a call from Sebastian, who assured me the issue was being escalated to 2nd line support and that someone would contact me by Wednesday. He also said he would follow up personally. No one ever contacted me, and I’ve had no updates since.Meanwhile, I’m still paying full price for a service that is unreliable and far below acceptable standards.Extremely disappointing experience from start to finish. I would not recommend 4th Utility to anyone looking for a reliable connection or competent customer support.

Date of experience: Oct 08, 2025

Hasan Mehedi Guest

5 months ago

Very good service

Callum was incredibly helpful from start to finish. He was professional, knowledgeable, and went out of his way to make sure everything was sorted quickly and smoothly.