Review Time
Hello I do recommend 4th utility broadband network to everyone. My experience with them has been so amazing and also they got the best customer care service and my experience with AISHAT was so great… thank you ones again.. 4th utility
They have out of blue canceled my subscription leaving me without internet connection for the weekend. When I called customer support, I was told that someone will give me a call back, but I still haven't heard anything. Overall really unresponsive, the customer support are playing "blame game", it wasn't me, it was someone else, and at the end of the day the issues remain unresolved. I decided to go with them as a third option, something different from the main ISPs, but same result - unreliable, hard to reach customer support.Alex
My broadband with 4th utility has started today. Engineer turned up within the timeframe and all seemed to be well. When he was finished he commented that he should do a speed test, then decided this was not necessary and left. After he left I realised that the green lights on the box had gone off. I attempted to connect my devices and nothing would stay connected, the lights would be on, then off, then all flash. I called customer services and waited over 20 minutes to be connected. Eventually got through to Olu who was very helpful although ultimately unable to fix the connection during the call, after almost an hour I had to end the call to attend a work meeting. He gave me advice about steps to try later.After work I unplugged the router and ONT as advised and realised that the engineer had used a different plug to the one that came with the router, he had used one that I had unplugged this morning from an old router. I swapped this with the correct one and it has worked perfectly since. So feels like an afternoon wasted due to an error from the engineer and him being in a rush to leave but at least it’s working now.
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