the4thutility.co.uk

4.5
4.5 Based on 440 reviews

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Average Rating

4.5

/
5

440 Reviews

5 Star
82%
4 Star
3%
3 Star
0%
2 Star
2%
1 Star
12%

Filtered Reviews

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Review Time

Shane
Just had a call with Chris about…

Just had a call with Chris about switching my provider, very friendly and helpful, had my order processed very quickly, looking forward to trying out my upgraded internet on my switch over date.

5
Date of experience: Oct 19, 2025
Gary
Tec issue

Fixed issue very quickly l, great service

5
Date of experience: Oct 19, 2025
IAN CARTWRIGHT
I contacted them and was connected…

I contacted them and was connected nearly straight away. My problem was dealt with very quickly and resolved. Their end.

5
Date of experience: Oct 19, 2025
Shay Shay
Adam Smith was the best engineer

Adam Smith was the engineer who done the work and he was amazingly friendly, talked me through everything and gave brilliant advice.

5
Date of experience: Oct 18, 2025
Darlington oteng oduro
Hello I do recommend 4th utility…

Hello I do recommend 4th utility broadband network to everyone. My experience with them has been so amazing and also they got the best customer care service and my experience with AISHAT was so great… thank you ones again.. 4th utility

5
Date of experience: Oct 18, 2025
Paul Walker
Callum was brilliant got me sorted…

Callum was brilliant got me sorted straightway thanks

5
Date of experience: Oct 18, 2025
MICHAEL HARRIS
Great service from Olu

5
Date of experience: Oct 18, 2025
Nagaraj
Detailing of the work very good

5
Date of experience: Oct 18, 2025
Alex Ruskovski
They have out of blue canceled my subscription out of blue

They have out of blue canceled my subscription leaving me without internet connection for the weekend. When I called customer support, I was told that someone will give me a call back, but I still haven't heard anything. Overall really unresponsive, the customer support are playing "blame game", it wasn't me, it was someone else, and at the end of the day the issues remain unresolved. I decided to go with them as a third option, something different from the main ISPs, but same result - unreliable, hard to reach customer support.Alex

1
Date of experience: Oct 17, 2025
Caroline
My broadband with 4th utility has…

My broadband with 4th utility has started today. Engineer turned up within the timeframe and all seemed to be well. When he was finished he commented that he should do a speed test, then decided this was not necessary and left. After he left I realised that the green lights on the box had gone off. I attempted to connect my devices and nothing would stay connected, the lights would be on, then off, then all flash. I called customer services and waited over 20 minutes to be connected. Eventually got through to Olu who was very helpful although ultimately unable to fix the connection during the call, after almost an hour I had to end the call to attend a work meeting. He gave me advice about steps to try later.After work I unplugged the router and ONT as advised and realised that the engineer had used a different plug to the one that came with the router, he had used one that I had unplugged this morning from an old router. I swapped this with the correct one and it has worked perfectly since. So feels like an afternoon wasted due to an error from the engineer and him being in a rush to leave but at least it’s working now.

4
Date of experience: Oct 17, 2025

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