Review Time
Mashal from the essence vault was fantastic helping me with a return of a perfume I would like to exchange, polite, quick responses, overall a brilliant experience, thank you for all your help. You definitely have a customer for life.
I received the best support when one of my perfume items was missing. I reached out through both email and Instagram, and Anas and Sameer responded within hours — they were so helpful! My missing perfume was shipped the same day. Every order I’ve placed has arrived on time, and their products are honestly incredible — long-lasting and 100% worth the price. They smell just like the real thing! I got Lost Cherry and Cherry Smoke, and I kid you not, I always get compliments whenever I wear them. 10/10
I bought Ja Dore as is meant to last long and have a nice smell. It sadly as soon as you spray it, fades away. More so - to return it, it has to be packed in original packaging and sprayed 1-2x . At which point you won’t even know how it lasts as it doesnt warrant use. Sadly, it’s rubbish. Just good ad campaign. Avoid.
I have bought a fair few perfumes from The Essence Vault, and I really like them all. In my latest order, 787 Wild Fig and Cassis, the bottle was leaking. Needless to say, my parcel smelt amazing. I contacted customer service, and Gareth handled my case. I was asked to provide a picture of the bottle and the box. I sent the picture and within a few hours I had the reply. A new bottle was sent to me and I had it the next day. I can only recommend The Essence Vault. Great value and excellent customer service. Shout out to Gareth for dealing with my issue so quickly.
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The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances.
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