theessencevault.co.uk

4.9
4.9 Based on 1.2K reviews

The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances....

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Average Rating

4.9

/
5

1.2K Reviews

5 Star
93%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
2%

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Matthew Lee
I have to be honest - I've tried a few different companies that offer "dupes" The Essence Vault hand

I have to be honest - I've tried a few different companies that offer "dupes" The Essence Vault hands down smell the most like the fragrance and also last ages!! ( make sure you like your scent cause it will sticks around!

5
Date of experience: Feb 19, 2026
Sara Cruickshank
Bought the one Inspired by Lady Million - smells nothing like it but it does smell nice :) will wear

Bought the one Inspired by Lady Million - smells nothing like it but it does smell nice :) will wear and buy again because it was genuinely nice and the low low price, ut won't get my hopes up on comparing smells

3
Date of experience: Feb 17, 2026
Hayley Rodgers
I received a perfume that i didnt order and Arham from the customer services team sorted it for me v

I received a perfume that i didnt order and Arham from the customer services team sorted it for me via email within a couple of hours of my enquiry, I now have a replacement order on express delivery and I am very happy with the scents that I did order and received 😁 x

5
Date of experience: Feb 16, 2026
Wendy Wollaston
Small discrepancy with order, received 30ml instead of 100ml ordered. I emailed the company and Usam

Small discrepancy with order, received 30ml instead of 100ml ordered. I emailed the company and Usama responded with the speediest reply, within 20 mins the issue sorted and looking forward to receiving two free samples.
I have purchased lots of the scents for myself and hubby, lots of friends also purchase and always told we smell lovely.
Great professional service.

5
Date of experience: Feb 16, 2026
Hayley bratby
Have ordered a few times so far and all have been amazing. Even when 1 bottle arrived damaged and ha

Have ordered a few times so far and all have been amazing. Even when 1 bottle arrived damaged and half empty, they rectified this so quickly I received a replacement within 48 hours. The smells are amazing

5
Date of experience: Feb 16, 2026
Nisha Leer
Abraham provided excellent customer service! I had an issue with my order well, I actually ordered t

Abraham provided excellent customer service! I had an issue with my order well, I actually ordered the wrong item but it hadn’t been dispatched yet, and he corrected it straight away. Response time was instant, very professional, and I highly recommend him. Thank you so much once again

5
Date of experience: Feb 15, 2026
Alessandro Pozzo
I did a wrong order so i wrote for the support. In a metter or minutes with the help of the support,

I did a wrong order so i wrote for the support. In a metter or minutes with the help of the support, in my case Sameer, i was able to get a full refound of the wrong order so i could do the right one. Super fast and professional. thanks again

5
Date of experience: Feb 14, 2026
Corey Murphy
Amazing product, arrives fast and packaged well. Fragrance itself is very identical to the original.

Amazing product, arrives fast and packaged well. Fragrance itself is very identical to the original. Personal advice I would not rub it into the skin let it set itself for longer lasting. Great services and already have ordered more.

5
Date of experience: Feb 14, 2026
Peter Lindsay
Could not fault the customer service, it was excellent. I'd ordered some samples and a larger bottle

Could not fault the customer service, it was excellent.
I'd ordered some samples and a larger bottle of aftershave. There was a slight mistake with the order. It arrived on a Saturday morning, so I filled out the contact form to explain the issue. I didn't expect a reply until the working week. But i had a personalised email within minute of reporting my issue. They apologised and fixed the issue straight away. I was really impressed.

5
Date of experience: Feb 13, 2026
paul noon
Experience was excellent. Everi delivered the package 2 days later than said. Left it outside in the

Experience was excellent. Everi delivered the package 2 days later than said. Left it outside in the rain and didn't ring the doorbell. When opened items were missing. Gareth sorted it out quickly and replaced missing items.

5
Date of experience: Feb 13, 2026

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Business Details

  • The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances.

  • language https://www.theessencevault.co.uk

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