theessencevault.co.uk

4.9
4.9 Based on 1.2K reviews

The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances....

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Average Rating

4.9

/
5

1.2K Reviews

5 Star
93%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
2%

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Gabriel Coleman
Repeatedly satisfied with our fragrance orders!

I ordered additional fragrances for myself and my partner, and this is not my first time shopping here. We encountered a minor issue with our delivery, but it was resolved swiftly and effectively. I'm very impressed. As always, the scents have great longevity, and I frequently receive compliments on how lovely they smell.

5
Date of experience: Jan 13, 2026
Tyler Brooks
Consistent Quality and Excellent Service!

I've been ordering from this service for several years now, thanks to a recommendation from my son. It remains my top choice for budget-friendly designer-inspired fragrances. Whenever there are any issues, the support team responds swiftly and effectively. Thank you so much for your help, you truly shine! Grateful to the entire team!

5
Date of experience: Jan 13, 2026
Skrizix28
Exceptional Support from the Team

I accidentally entered the wrong address while ordering, but the representative was incredibly helpful. They made the process easy for me. Thank you for the excellent customer service; it is truly appreciated!

5
Date of experience: Jan 13, 2026
rg126
Overall satisfied with the purchase, but faced a delivery issue.

I'm generally pleased with my purchase due to the buy one get one promotion. However, I am somewhat disappointed that my order was supposed to arrive by Christmas but got lost during delivery. The support team was very responsive to complaints and concerns about their products. Thank you.

4
Date of experience: Jan 13, 2026
Arkael73
Quick delivery and excellent customer support

The products were dispatched promptly, though one of the bottles was incorrect. However, after reaching out to the customer support team, I received a swift response, and the issue was resolved efficiently. Additionally, the fragrances are of high quality; I compared one bottle with an original, and it matched very well. I have no complaints about this platform and will certainly order from them again!

5
Date of experience: Jan 12, 2026
Glen Johnson
Amazing fragrances that closely resemble the real thing!

The service offers some truly exceptional fragrances that closely replicate authentic scents! My only minor concern is the delivery fee; it would be great to have free shipping on orders over a specific amount. Aside from that, it’s a fantastic company. I bought Eau Savage and Lost Cherry electric diffuser oils, and I can't express how delightful my home smells! Just like the genuine article!

5
Date of experience: Jan 12, 2026
Nicki Taylor
Excellent resolution for my lost order

My order was lost during shipping, so I reached out via email. They offered me a refund or a replacement order. I opted for the new order, and the company promptly sent it with express shipping. Additionally, I received a discount on my next purchase.

5
Date of experience: Jan 12, 2026
Melvin Butler
Exceptional Support After a Delivery Issue

After receiving a delivery of three Eau De Parfum, one arrived leaking. I reached out via email and received a prompt response. The representative was incredibly helpful in arranging a replacement right away, informing me that it would be sent immediately. This level of service is truly outstanding. Thank you for the assistance!

5
Date of experience: Jan 12, 2026
Cliff K.
Initially skeptical, but now a believer!

I was initially uncertain, but that has changed. I've been using designer brand fragrances for as long as I can recall, but these have truly broadened my perspective. Each scent is spot on and for just a fraction of the cost. Last year, I spent £300 on a 100ml bottle of a high-end fragrance, yet here I received three superb quality 100ml scents for only £60, plus an option for a mystery gift that costs even less than a single spray of a designer perfume. I'm really impressed and grateful for this experience!

5
Date of experience: Jan 12, 2026
Dickon
Delighted with My New Perfume Purchases

I recently began purchasing perfume from this company and was excited with my initial choice. I've just bought my second bottle and remain equally impressed. The quality is outstanding, delivery is prompt, and the value for money is excellent. Overall, you can't go wrong with this service.

5
Date of experience: Jan 12, 2026

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Business Details

  • The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances.

  • language https://www.theessencevault.co.uk

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