Review Time
I unintentionally added an extra item to my basket. The support team promptly responded to my email and arranged a refund to my account on the same day. Their customer service was impeccable—very helpful, efficient, and courteous. I’m excited to try the perfume once it arrives.
This is my sixth order, and I can't express how wonderful my home smells! I've been using 444, and when I found out that wax melts were available, I was immediately interested! I added 444 to my cart without hesitation! I love it so much that I quickly went back online to purchase more, along with a few other scents to explore! I've even managed to get my husband to try the men's range! As a very satisfied customer, I want to thank the support team for their excellent service! Best, Sarah xx
This company is truly fantastic; their advertisements draw you in, and they are absolutely worth it. I encountered an issue with my order, but a member of the support team was outstanding in resolving it swiftly. I will certainly order again and wholeheartedly recommend them!
I reached out to the customer service team about an oil that was missing from my order. Within 10 minutes, I received a response from a representative who promptly resolved the issue for me! They went the extra mile to assure me that my concern would be addressed as swiftly as possible, especially given that it was New Year's Eve! I will certainly be placing another order with the service in the future!
The fragrance does not resemble the original at all. I purchased a version of a well-known scent, and it has a completely different smell. Instead of a pleasant aroma, it reminds me of a cheap bathroom scent found in low-end establishments. I will not be buying from this seller again.
I ordered a bundle of 3 fragrances but mistakenly got 2 of the same. I emailed immediately and the issue was resolved quickly. I received a fantastic email from the support team confirming it was sorted out. Not only are the products excellent, but the staff is also fantastic!
I had a fantastic experience with the operator who assisted me with my delivery. He was courteous, professional, and extremely helpful throughout the entire process. The information he provided was clear, and he made sure to check the delivery status, ensuring that the issue was resolved promptly.
I ordered a fragrance that was supposed to be a dupe. It has an overpowering lemon scent that feels cheap and unpleasant. It even caused a slight sting on my neck, similar to lemon juice on a cut, but not as painful. The longevity and projection are quite poor. I doubt I'll purchase from this seller again, so I can't comment on their other fragrances. If they can't replicate a popular fresh scent properly, they should reconsider their place in the dupe market. I've heard better things about other sellers.
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The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances.
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