theessencevault.co.uk

4.9
4.9 Based on 1.2K reviews

The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances....

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Average Rating

4.9

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5

1.2K Reviews

5 Star
93%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
2%

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Maggi D Y
Since my first order I’ve been so lucky to not yet be disappointed. Perfumes I’ve chose so far were

Since my first order I’ve been so lucky to not yet be disappointed. Perfumes I’ve chose so far were 100% same as the original. But my all time favourite will always be 82 - Black opium 387 Arabian Tonka and 461 Baracatt rouge. I do prefer the intense versions more as they last for a long time but my Favourite Arabian tonka is not yet part of the intense collection. I really hope the creators will decide to work on that scent and soon to have the option to get it . Another great part with Essence Vault is that if there is a problem they always step in and solved within few hours. Will most certainly order again. Thank you .

5
Date of experience: Mar 01, 2026
Lee Wellstead
I was very dubious about ordering from the essence vault as I saw their sight on facebook..... But,

I was very dubious about ordering from the essence vault as I saw their sight on facebook..... But, all I can say is GREAT! I ordered the inspired by 1 million and it smells amazing. I only ordered the 5ml tester and it was delivered in 3 days! Peter really made sure I was dealt with correctly... 👍 😉 😀

5
Date of experience: Feb 27, 2026
Kirsty
Essence vault is truly amazing and the customer service is one of the best iv experienced, had an is

Essence vault is truly amazing and the customer service is one of the best iv experienced, had an issue with evri losing my order , and Gareth at essence vault very much quickly and kindly sent another order out via Royal Mail as I stated we’d been having major issues with evri here, Royal Mail always faultless so he kindly had it sent via RM and received within 3/4 days (had been 8-9 days waiting for movement from evri ) . Customer service is always helpful, polite and very quick responses! Thank you again Gareth ☺️

5
Date of experience: Feb 27, 2026
Lauren Cox
Brilliant service arrived quickly & smell beautiful, I purchased the bundle of 3 & upon very quick a

Brilliant service arrived quickly & smell beautiful, I purchased the bundle of 3 & upon very quick arrival one of the spray nozzles seemed to be faulty, I emailed them & had a prompt reply from Gareth who quickly & efficiently sorted this problem out, customer service is outstanding throughout.
I choose lost cherry, black XS & black opium all smell really good.

5
Date of experience: Feb 27, 2026
Anthony Moss
Great delivery time especially as it's Evri !!. Well packaged and the Sauvage Elixir is outstanding.

Great delivery time especially as it's Evri !!.
Well packaged and the Sauvage Elixir is outstanding. have been using Essence Vault for a good few years now and will continue to do so
thanks for everything and for making these fragrances affordable

5
Date of experience: Feb 27, 2026
Caoilinn Keane
I received my order in the post, although smelling lovely, one of the three bottles of perfume was b

I received my order in the post, although smelling lovely, one of the three bottles of perfume was broken. I sent an email when I got home from work with the picture of the broken bottle and Sameer from the customer service team got back to me so quickly (outside of 9-5 hours) with a replacement sorted.

First of many orders I am sure to come, all smell lovely. ☺️
Thank you Sameer and team

5
Date of experience: Feb 26, 2026
Simon K
The delivery took a bit longer than 3 days. I bought a bundle of 3X100ml. 197 was spot on, similar t

The delivery took a bit longer than 3 days. I bought a bundle of 3X100ml. 197 was spot on, similar to Eau Sauvage. 200 was great, similar to Aventus. 189 was a mistake, my mistake. Similar to One Million, or so I'm told, but it's not for me. I think the Essence Vault concept as a company, is a good one. Let people enjoy great fragrances at an affordable price. Keep up the good work!.

4
Date of experience: Feb 25, 2026
Piyush Shabu Thomas
I had previously brought an perfume from this company but what set the company aside was their custo

I had previously brought an perfume from this company but what set the company aside was their customer service and the products they sell
Got the wrong order when complained about they instantly replied and placed a new order free of cost

5
Date of experience: Feb 24, 2026
chelsea totten
I was missing two smaller products and Sameer was just amazing start to finish. Sorted my order same

I was missing two smaller products and Sameer was just amazing start to finish. Sorted my order same day and sent out what I was missing that night, super helpful super friendly just absolutely amazing customer service

5
Date of experience: Feb 23, 2026
Pam Smith
I tried the sample size so I could see if I liked the fragrances... Then went straight away to buy t

I tried the sample size so I could see if I liked the fragrances... Then went straight away to buy the full sizes!! They last all day and smell absolutely amazing. Will be getting more soon!!!

5
Date of experience: Feb 22, 2026

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Business Details

  • The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances.

  • language https://www.theessencevault.co.uk

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