Review Time
My parcel was damaged in transit so I contacted essence vault & Alix responded promptly offering me a refund or new order I chose new order which was sent express delivery the contact was so easy via emailThanks very much Alix
I recently received my order and was disappointed that one turned up with no lid on it and had leaked . I contacted them straight away to inform them and was pleased with the quick reply and very satisfied with clare's quick response.
I have been ordering from essence vault for quite a while now and find they are excellent. The scents last all day. All time favourites at the moment are 341 oud wood and 444 lost cherry. Customer service is first class. Fast Delivery. Highly recommend.
I bought Inspired by Sauvage - 197 after everyone was singing the praises of this company but unfortunately I found the product and company far from great and I definitely won’t be ordering again. Total waste of time and money in my opinion. First off they think it’s a good idea to use Evri to deliver so that meant spending time going looking for the package as Evri decided to just leave the package at their backside where everyone walking past could see it but luckily a neighbour took it in. The perfume itself is just coloured water with no smell or scent to it whatsoever. I sprayed a bit on before heading out and there was nothing to smell so added more and still nothing, in fact no one can can anything on me as I asked a friend to make sure it wasn’t me. You get what you pay for and while they are cheaper than the name brands at least the big brands are noticeable when put on. So I’ll pay a little extra and stick to with what I know.
I had a problem with my order so messaged the customer service team - I got a response back within minutes!! It has been the easiest experience with a customer service team that I have ever had and that is down to Peter, who was quick, professional and very helpful! A massive thank you to him for sorting out this problem so quickly, I truly appreciate it!
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The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances.
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