Review Time
Amy and the team made me feel very welcome on my first visit to The Fold (Chelsea). We had a great WhatsApp exchange in advance so I could set out my needs which helped make for a time-efficient engagement which was important on that day! Amy was ready for my visit and super attentive throughout, with excellent support from colleagues.
Most importantly the dress I bought is wonderful, but the high standard of customer service was equally wonderful. Rare nowadays to be able to speak directly to a person and, more importantly, speak to the same person on subsequent calls
Amy and the team made me feel very welcome on my first visit to The Fold (Chelsea). We had a great WhatsApp exchange in advance so I could set out my needs which helped make for a time-efficient engagement which was important on that day! Amy was ready for my visit and super attentive throughout, with excellent support from colleagues.
Shahnaz, in customer service, was so very helpful. I was a bit stressed because this item is a present to my daughter and it had to arrive within a certain time. My daughter lives overseas so this first purchase is a sizing test. Once we know it fits, we will be back. Many thanks.
Try before buy service saves a lot of time ordering and returning. When ordering online from a new brand it is unlikely to get the correct size.My recent harper service was great that all the items were taken back without charging me. The size was not correct
Try before buy service saves a lot of time ordering and returning. When ordering online from a new brand it is unlikely to get the correct size.My recent harper service was great that all the items were taken back without charging me. The size was not correct
I have been put off ever ordering anything from the Fold again, which is a shame. I used their try before you buy service, which seemed the perfect option so I didn't have to fork out £495 on a jumpsuit which may not fit. Unfortunately, it was very long in the leg length. I returned it the day after well within the 5 day try on period. I received an email a week or so later confirming they had received my return and I wouldn't be charged. Then 3 weeks later whilst I am on holiday, I wake up to a message saying thank you for payment of £495. I checked my bank account and there is a charge of £495 for the jumpsuit I sent back! This really upset me and put a real dampener on my day. I sent back an email with copy of their email saying they had received the item. Fortunately a lady got back to me within 2 hours saying she would look into this. I've now had another email saying I will be refunded for which I am relieved. I'm not sure how soon I will get this refund, but it's quite a big chunk of money to be taken when I've nothing to show for it. Fingers crossed they sort it soon.
I have been put off ever ordering anything from the Fold again, which is a shame. I used their try before you buy service, which seemed the perfect option so I didn't have to fork out £495 on a jumpsuit which may not fit. Unfortunately, it was very long in the leg length. I returned it the day after well within the 5 day try on period. I received an email a week or so later confirming they had received my return and I wouldn't be charged. Then 3 weeks later whilst I am on holiday, I wake up to a message saying thank you for payment of £495. I checked my bank account and there is a charge of £495 for the jumpsuit I sent back! This really upset me and put a real dampener on my day. I sent back an email with copy of their email saying they had received the item. Fortunately a lady got back to me within 2 hours saying she would look into this. I've now had another email saying I will be refunded for which I am relieved. I'm not sure how soon I will get this refund, but it's quite a big chunk of money to be taken when I've nothing to show for it. Fingers crossed they sort it soon.
They are amazing! The clothes are incredible and I basically would buy the entire shop if I could. I regularly get asked where my Fold purchases come from! The staff are unbelievably helpful - honestly I can only say wonderful things about them all. They've pinned me, found me different sizes in different branches, posted things, etc. Nothing is too much trouble and they are all lovely.I swear I don't own the company!! Although I wish I did!!
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The Fold is a contemporary British label focused on dressing and inspiring the modern, professional woman.
