thefoldlondon.com

4.4
4.4 Based on 369 reviews

The Fold is a contemporary British label focused on dressing and inspiring the modern, professional woman....

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Average Rating

4.4

/
5

369 Reviews

5 Star
80%
4 Star
2%
3 Star
2%
2 Star
7%
1 Star
8%

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Review Time

Cody Morris
I ordered a dress in 2 sizes for my…

I ordered a dress in 2 sizes for my daughters wedding. I wanted my daughter to see the dress and they kindly extended the return time for me. Shahnaz was very helpful and responded quickly to my questions. The packaging and return procedure was excellent and easy to do.I am very pleased with my dress and will consider using The Fold in the future

5
Date of experience: Feb 20, 2025
Rufus Hughes
I ordered a dress in 2 sizes for my…

I ordered a dress in 2 sizes for my daughters wedding. I wanted my daughter to see the dress and they kindly extended the return time for me. Shahnaz was very helpful and responded quickly to my questions. The packaging and return procedure was excellent and easy to do.I am very pleased with my dress and will consider using The Fold in the future

5
Date of experience: Feb 20, 2025
Patience A.
Beautiful item, badly packaged

I recently bought a coat,which is beautiful. However, the way it was packaged means it has arrived extremely creased. I will need it professionally steamed/pressed to be able to wear it. For the price paid I am disappointed. I have bought from other brands, and items are delivered on the hanger, crease free.

3
Date of experience: Feb 20, 2025
Marcia J.
Outstanding experience

Service was excellent; the quality of the clothes outstanding. Attention to detail and the way the staff listened to the customer (me!) was brilliant.

5
Date of experience: Feb 08, 2025
Francine Wright
Outstanding experience

Service was excellent; the quality of the clothes outstanding. Attention to detail and the way the staff listened to the customer (me!) was brilliant.

5
Date of experience: Feb 08, 2025
Thelma Ross
Everything was just amazing

Everything was just amazing. From the styles to the excellent, skilled and proactive staff. We really had a great time at The Fold (as many times before). The customer service is without comparison.

5
Date of experience: Jan 25, 2025
LF62
Everything was just amazing

Everything was just amazing. From the styles to the excellent, skilled and proactive staff. We really had a great time at The Fold (as many times before). The customer service is without comparison.

5
Date of experience: Jan 25, 2025
MR62
I have returned items and no refund received

I have bought few items which I've returned. We are now on the 30th Dec and the items were received on the 13th, however i still didn't receive my refund. I have emailed and chased the customer care service only to received automatic emails and an email saying my money have been refunded without that being actioned. This is a very disappointing experience taking in consideration the prices of the products.

1
Date of experience: Dec 30, 2024
BotsWallahJr72
I have returned items and no refund received

I have bought few items which I've returned. We are now on the 30th Dec and the items were received on the 13th, however i still didn't receive my refund. I have emailed and chased the customer care service only to received automatic emails and an email saying my money have been refunded without that being actioned. This is a very disappointing experience taking in consideration the prices of the products.

1
Date of experience: Dec 30, 2024
Meara Baker
Excellent customer service

I placed an order but was then worried it would not arrive before I went away for the holidays. The Fold team followed up immediately to confirm when shipped (it was shipped so promptly), and again to follow up with tracking information and to confirm it would arrive in time. I was very impressed with the excellent customer service at a stressful time.

5
Date of experience: Dec 20, 2024

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