Review Time
I ordered a dress in 2 sizes for my daughters wedding. I wanted my daughter to see the dress and they kindly extended the return time for me. Shahnaz was very helpful and responded quickly to my questions. The packaging and return procedure was excellent and easy to do.I am very pleased with my dress and will consider using The Fold in the future
I ordered a dress in 2 sizes for my daughters wedding. I wanted my daughter to see the dress and they kindly extended the return time for me. Shahnaz was very helpful and responded quickly to my questions. The packaging and return procedure was excellent and easy to do.I am very pleased with my dress and will consider using The Fold in the future
I recently bought a coat,which is beautiful. However, the way it was packaged means it has arrived extremely creased. I will need it professionally steamed/pressed to be able to wear it. For the price paid I am disappointed. I have bought from other brands, and items are delivered on the hanger, crease free.
I have bought few items which I've returned. We are now on the 30th Dec and the items were received on the 13th, however i still didn't receive my refund. I have emailed and chased the customer care service only to received automatic emails and an email saying my money have been refunded without that being actioned. This is a very disappointing experience taking in consideration the prices of the products.
I have bought few items which I've returned. We are now on the 30th Dec and the items were received on the 13th, however i still didn't receive my refund. I have emailed and chased the customer care service only to received automatic emails and an email saying my money have been refunded without that being actioned. This is a very disappointing experience taking in consideration the prices of the products.
I placed an order but was then worried it would not arrive before I went away for the holidays. The Fold team followed up immediately to confirm when shipped (it was shipped so promptly), and again to follow up with tracking information and to confirm it would arrive in time. I was very impressed with the excellent customer service at a stressful time.
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The Fold is a contemporary British label focused on dressing and inspiring the modern, professional woman.
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