Review Time
I purchased a product from The Mod Project on 21 September 2025, and from the very start, the experience has been frustrating and disappointing.I received confirmation the same day and an email on 25 September saying the item had shipped. It arrived on 30 September 2025, but unfortunately, the item was damaged straight out of the box. I contacted customer service immediately and was told that a replacement watch case would be arranged due to the poor quality of the first one.Since then, it’s been nothing but broken promises and endless back-and-forth emails. I was told several times that my case had been “escalated to senior management,” but clearly, senior management either doesn’t care or doesn’t exist. I’ve had at least five separate emails claiming that my issue was being prioritised yet nothing was ever actually done.The product was refunded on 9 October 2025, but I never received the replacement I was promised, nor any response to my request for compensation. Instead, I just kept receiving long, polite emails full of apologies but with no real action.On 21 October 2025, I followed up again after being told I’d receive a final update within 24–48 hours it’s now been six days, and still no response. That says everything about how they treat customers once they have your money.In my opinion, The Mod Project over-promises and under-delivers. The communication is slow, the service is poor, and the company does not take accountability for its mistakes. They seem more focused on appearing helpful than actually solving problems.I feel ignored, disappointed, and frustrated. Based on this experience, I would not recommend buying from The Mod Project. If anything goes wrong with your order, don’t expect it to be resolved quickly or at all.Think twice before you buy.
Chinese quality watch straps marked up with Parisian prices. Most likely a drop shipping scam. The quality is so deficient, I will not wear it. Between the cheap spring pins, the thin rubber strap and the light-gauge clasp, I don't want to risk losing my watch. They also sell "premium" watch faces for $19 that you can get for free on the Clockology widget extension. I risked it to see what came and it was vey disappointing when I received the item today.
I purchased the AP Mod Case and strap in the stainless steel color. It has definitely enhanced the look of my apple watch. I have had a number of colleagues comment on the watch, thinking that i had splurged on a new timepiece. One colleague who loves watches recognized it is an AP and thought AP had come out with a digital watch. I don't wear it all the time but when i do, it feels great. I give it 5 stars. If i were to be very critical, i find it too bulky for wearing when i go for a jog, requiring me to put a different band on. It doesn't fit easily under some of my tailored dress shirts with tight cuffs. And, it does not sit as well on the charger when the case is on so i usually need to take it out of the case to charge.
If I could give a zero rating, I would. The case was received several weeks late. The screws on the case are not screws, they’re cheap push pins. Two of them fell out. Instead of replacing it, they sent me two push pins that had to be superglued back on (absolutely junk). They then offered a 30% refund and 2 free straps. It’s been 5 months and I have not seen the refund or a new case. Absolutely no follow up and every time I follow up (oh yeah( still not resolved), a “Claire” admits to their incompetence and apologizes but NO resolution. If you are thinking of buying anything from them, stay away like the plague. You might as well throw your money out the window. I can’t urge everyone to stay away from this company.
⭐☆☆☆☆ 72 Hours of Silence & Weeks of Misleading Practices – A Complete Breakdown of My Experience with The Mod ProjectsI purchased from The Mod Projects expecting a premium product and a professional customer experience. While the product itself is of decent quality, the customer service, refund process, and overall transparency have been appalling — and now I feel obligated to warn others.Below is a complete breakdown of my experience with this company. Please read before spending your money here.⸻🔍 Timeline of Events📦 July 17, 2025 – Shipping Label CreatedA USPS shipping label was created in Los Angeles, CA. This gave the impression that the item was shipping domestically.🕓 July 22, 2025 – Item Finally Picked UpFive days later, the tracking updated showing the item was picked up — but still hadn’t been accepted by USPS.🚛 July 23–25 – Movement Within Los AngelesThe package seemed to move between different facilities in Los Angeles. I assumed this confirmed a domestic shipment.⸻📨 Customer Service EmailsEmail 1 – Misleading USPS ClaimAfter inquiring, I was told the package was “moving through the USPS system.” This was not true — tracking still showed “On Its Way to USPS”, meaning USPS had not received the package at all.Email 2 – Partial Truths RevealedOnly after pointing out the tracking inconsistencies did customer service admit the product was coming from Hong Kong, with a stop at a warehouse in Jamaica, NY. This was never disclosed upfront or on the website.Email 3 – “Goodwill” OfferAfter escalating the issue, I was offered a $25 refund — supposedly to compensate for the shipping inconvenience. This was insulting, considering the issue was never about shipping but about deceptive communication and a misleading fulfillment process.Email 4 – Policy ContradictionsAfter I declined the $25 offer and requested a full refund, I was told: • They would not provide a prepaid return label • I’d have to ship the product to Europe at my own expense • Or I could accept a 51% refund without returning the productNone of this is mentioned in their own Refund Policy, which clearly states:“Refunds are available within 45 days of purchase.”It says nothing about partial refunds, international return shipping costs, or waiting two weeks for them to “figure out logistics.”⸻📵 August 4–7, 2025 – SilenceI sent a firm email requesting resolution, offering two reasonable options: 1. Send me a prepaid U.S. return label and issue a full refund once I return the product. 2. Issue a full refund and allow me to keep the product due to the significant service breakdowns.It has now been over 72 hours, and I have received no response. This is especially troubling since prior messages were answered within 24 hours — until I rejected their offers and demanded they follow their own policy.⸻✅ The Product ItselfIronically, the product is good: • The case feels sturdy and well-built • The extra bands are excellent quality • The packaging was clean and presentableBut a good product can’t outweigh a company that appears to prioritize appearances over honesty, misleads customers about fulfillment, and changes its refund process on the fly when challenged.⸻⚖️ Why This MattersThis isn’t just a bad experience — it’s a reflection of a company that: • Fails to uphold its own written refund policy • Makes inaccurate claims in writing (which could constitute deceptive business practices) • Only becomes transparent when confronted with facts • And now appears to be deliberately stalling communicationI gave this company multiple chances to make this right, and I was fully prepared to write a positive review. Instead, I’m left feeling taken advantage of — and I’m far from the only one. I’ve since come across other complaints about this exact same behavior: confusing shipping, misleading tracking, and resistance to refunds.⸻💬 Final ThoughtsDo not buy from The Mod Projects if you value transparency, accountability, or honest customer service.You may receive a decent product, but if anything goes wrong — you’re likely on your own.And if you dare to challenge their process? Be prepared to be ignored.
These are Dropshippers from a very cheap well known Ali Chinese supplier they sell you a $3.99 fake Rolex band for $97 that’s 2331.58% markup !!!!That’s a 23x inflated price increase because they fraudulently state they are in April when they are working from China. The AP Metal Apple Watch Ultra case in their advertising it comes in a posh wooden box just like the original ap watches and the band looks great but what is sent to you is a cheap tin and plastic watch casing with missing screws and the inner protective shield bumper we measured to be so flimsy it’s 0.5mm thick that’s going to protect nothing, now this watch case is sold for £219 that same cheap tin watch are and strap is ranging from $22-$33 on the store they drop ship from which is a markup of 1028%That’s over 10x the cost — seller’s playing the luxury illusion game hard.It’s a total scam and their email address don’t work as they block you. I have full proof
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We are on a mission to provide Apple Watch lovers with accessories that give the same feeling and emotion as wearing a Luxury or Designer Timepiece.
From Apple Watch Lover's Dream
We craft insanely good cases and straps that are indistinguishable from the timepiece that inspired them.
How We Work
At The Mod Projects, we craft our cases and straps in-house, showcasing our Stars Emblem after thorough prototyping. With global warehouses, we offer fast shipping for our innovative Apple Watch designs.
Our Company
Founded in 2020, we operate globally from Paris, Milan, and Dubai, specializing in premium Apple Watch modifications. With strict quality checks, we guarantee reliability, availability, and customer satisfaction.See more
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