Review Time
My order initially arrived with the wrong items, which was quite disappointing — I received shoes and a sweater instead of what I had ordered, and the product I wanted was temporarily out of stock.Fortunately, the customer service team handled the situation very well. They communicated clearly, sent me the correct products afterwards, and made sure everything was resolved neatly. Even though it started off a bit inconvenient, I really appreciate the friendly and helpful way it was taken care of.
I haven’t ordered with sports edit before but they sell a lovely range of clothes.I bought some lounge wear for my holiday this weekend but Evri messed up with delivery and ignored my instructions, so I couldn’t find where they had delivered the package. Initially, customer service was very quick. I then asked for a help to locate the item (hoping for the parcel to be found or I could get a reshipment as it could still get to me in time), however, they then didn’t reply until three days later. They did eventually offer a full refund which was great if them, so I will order from them again in the further when there isn’t a time constraint.
Prompt response to a mixup, not of Sports Edit's fault. Evri semed to have mashed up my order with someone else's and supplied three teeshirts and a pair of shorts instead of a pair of tainers and socks! Jasmine sorted it out very promptly and I will donate the unwanted clothes to a good cause - some one will enjoy them I'm sure
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