Review Time
I ordered a pair of Veja trainers that were delivered to me on 29 December 2025. Unfortunately the pair that was delivered to me had a blemish/fault. Luckily the customer service was excellent and I received a refund from The Sports Edit on 2 January 2026. Thank you for being so prompt and understanding even though this occurred during the busy festive season.
This is the first time I had brought anything from Sports Edit - I brought my granddaughter trainers but unfortunately they were too small and there were no longer any at the correct size. The support member of staff Waqar was really helpful and helped me get a refund even though the gift was slightly over the refund period of 30 days. Many thanks
My first time using the sports edit. I ordered some trainers for my granddaughter for Christmas in November. Unfortunately, she didn’t like them, and it was only then I realised that Christmas returns only started in December. They were very expensive and I was worried I would lose all that money but Waqar was very helpful and arranged a refund for me. I’m very grateful and would definitely use them again.
I made an order on 31 December, and still haven't received it. Whilst the customer service team have actually been very responsive (hence the 3 stars), and lay the blame on Evri experiencing internal glitches, I can see quite a few comments going back several months with the same experience and excuses. I've also received several packages from other retailers using Evri with no problem. TSE have given me a refund but something is not working and if it's the delivery partner causing the issue, I would say move to another provider.
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