Review Time
Twice now my parcels from The Sports Edit have been lost in transit by their delivery partner Evri. What’s worse is that it’s impossible to speak to a human at The Sports Edit to get this resolved. You have to email and wait days for a generic copy and paste response which isn’t helpful and in my case was completely incorrect.They tried to blame me for “redirecting mid transit,” supposedly causing a two week delay, but that’s simply wrong. I redirected my parcel immediately after ordering, before it was in transit, which Evri themselves confirmed would not cause any delay.The biggest frustration is The Sports Edit’s useless customer service and lack of accountability. This has now happened with two consecutive orders, neither of which I’ve received.I won’t be shopping with The Sports Edit again until they fix their customer service and stop using Evri.
I got an immediate response When I raised a question, it was dealt with immediately. My query was resolved efficiently, swiftly & politely.A big "shout out" for Sofia in Customer Setvices who was so professional, friendly & helpful. Excellent! I would shop again with Sport Edit.
Great customer service experience! Special mention to Sofie - very helpful, friendly and prompt responses! Had to redeliver my ‘undelivered’ (due to a local carrier, no fault of The Sports Edit) order to another country and Sofie couldn’t be more helpful. Thank you!
After reading some of the negative reviews I wasn't going to order but as the trainers I wanted were considerably cheaper than anywhere else online I thought I'd take the risk. I ordered on a Monday evening, was sent tracking details the next day and received my order on Thursday. So glad I ordered and I very pleased with my purchase! Thank you
Having read the reviews on here prior to ordering I was hesitant but the prices were worth the risk. I received tracking, and my order was received within 4 working days of ordering. I am really happy with the shoes i received and service provided.
I placed my order, everything was shipped very promt. Evri on the other hand where horrendous, I didn't get my parcel, when I emailed customer servicebfor help, Sophie couldn't of been more helpful. I understand things can go wrong when using a 3rd party courier services. My experience and how quickly Sophie resolved my issue was brilliant. I love my new trainers. Thank you for the help in rectifying the issue. .
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At The Sports Edit, we want to inspire your movement. As part of the Marks & Spencer family, we bring you a trusted, curated selection of the world’s most exciting activewear brands. From global names like Nike, Adidas and On, to emerging brands like Sweaty Betty and Varley, we’ve got you covered for any activity.
Shop with confidence, knowing you’re backed by M&S’s legacy of trust, style and value.
*Enjoy FREE shipping on UK orders over £70, FREE UK returns/exchanges, and 10% off your first order.*See more
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