Review Time
First time ordering from The Tackle Tavern and I am beyond impressed with their dedication to customer service. Nick and Matty really went above and beyond and I will definitely be back very soon! These guys genuinely value their customers.
First time ordering from The Tackle Tavern and I am beyond impressed with their dedication to customer service. Nick and Matty really went above and beyond and I will definitely be back very soon! These guys genuinely value their customers.
I received the rod pod with important parts missing (Trident and rod holders), which makes the item completely unusable. I contacted the company and asked them either to send the missing parts or arrange a return and refund.Nick replied asking if I had checked everything properly, and after I confirmed that the parts were definitely missing, they stopped responding completely. Very disappointing and unprofessional customer service.I have proof of the order, photos of what I received, and the original listing showing the missing parts. It’s a shame to be treated this way as a customer. I will be reporting this issue and opening a dispute. I would advise others to be careful when ordering from this seller.
I purchased a set of 3 Sonic Hero bite alarms last July. The delivery was prompt and no problems. Unfortunately one of the bite alarms developed a fault in February this year. I contacted the support team at The Tackle Tavern and they very promptly arranged for a replacement to be sent direct from Sonic. The support team were very helpful and professional resolving my issue with Sonic.
That'a a great story !I purchased a MAP Parabolix 3 rod Holdalls . They actually bent this semi-rigid plastic case just to cram it into your a box far smaller than the case ! They literally bent the hard plastic case as if it was paper ! 🤦🏻I would have preferred it to be simply wrapped — it would have been far better to have a bit dirty than bent !!!!So they managed to ruin a superb product just to make it fit into a box that was far too small. They are that smart !The hard plastic under the textile material has been bent so bad and no longer returns to its original shape; almost CUT ! the creases are visible on the outside and the reel compartment is now far too tight.Tip : Just announce them, if the item you buy does not fit in their stupid boxes , not to cut / break or bend your stuff !! tell them JUST to USE A BIGGER BOX in order not to RUIN THE PRODUCT !
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