ticketmaster.co.nz

4.2
4.2 Based on 1.6K reviews

Ticketmaster is the largest global event ticketing company....

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Average Rating

4.2

/
5

1.6K Reviews

5 Star
68%
4 Star
12%
3 Star
7%
2 Star
4%
1 Star
10%

Filtered Reviews

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Review Time

Colette
Can’t recommend Ticketmaster NZ enough!

Can’t recommend Ticketmaster NZ enough. I have dealt with Lani a few times through email and each time she fixed everything for us without any hassle. And everyone else I have dealt with at Ticketmaster have been great too, especially during these uncertain times of the pandemic.Thank you!

5
Date of experience: Jul 10, 2022
Mr_Hassan_XD
The agents and board were fantastic in…

The agents and board were fantastic in handling our request. Each person we communicated with were kind, professional and responded in a reasonable timeframe. We had a unique situation and were greatly relived that ticket master honoured our request. Thank you, everyone there! We will purchase again through Ticket Master New Zealand.

5
Date of experience: Jul 09, 2022
Stephanie
Very professional

Talked me through the process right to the end and am very happy with the professionalism, ease and manner of the service agent I dealt with. Much appreciated.

5
Date of experience: Jul 09, 2022
Jordan Carson
Very helpful and quick to respond

5
Date of experience: Jul 08, 2022
Precious Fisher
Poor Service from Ticketmaster

We were booked into the first performance of Girl from the North Country on the 2nd of July. This was postponed and we were automatically booked into the 9th of July performance. We were unable to attend this performance. Our new booking was not lodged in ..'My Account' on the Ticketmaster home page. Means of requesting a refund was unclear on the web site. After a wait of 40 minutes I finally got to talk to a customer service representative. A slow clunky service

2
Date of experience: Jul 08, 2022
Becca Carter
Thanks Timothy

We had to get our tickets refunded as the concert had been postponed a number of times because of Covid, and we could no longer attend. The response was so quick, and the funds back in our account far faster than expected. Thanks SO much :-)

5
Date of experience: Jul 07, 2022
Deanne C.
Great customer service …

We had tickets for The Girl From The North Country for 2nd July, when the show was cancelled and rebooked for 9th July, one of our group was unable to attend.We requested a refund for one ticket and were very surprised that it was processed the next day. Thanks Jhea, great service!

5
Date of experience: Jul 01, 2022
Tyrone Sanders
Girl from the North Country cancellation

Was disappointed that our tickets for Girl from the North Country were cancelled due to shipping delays but Timothy from Ticketmaster handled our request for a refund very promptly and efficiently. If we had been able to re-book with someone on the phone or by live chat to discuss seating options, we probably would have done that, but instead took a refund and will rebook through the website.

4
Date of experience: Jul 01, 2022
Nadia Lewis
Our event was cancelled

Our event was cancelled, Girl from North Country, really disappointed, but no fault of Ticketmaster, we were coming up from Invercargill to go to both Wedding Singer and Girl from North Country, have had very good info from Ticketmaster NZ as to how to get the refund for cancelled show

4
Date of experience: Jun 30, 2022
Enid Wilson
My tickets were paid for and printed

My tickets were paid for and printed. Then I get an email notice that there is a new date, and the seats we paid extra for may change!! And to make it worse, my credit card is being used (with the ticketmaster txt code) telling me that I have 'purchased' $1300. worth of items on AMAZON!! There's a hacker or an agent from Ticketmaster using this information to open my account.

2
Date of experience: Jun 29, 2022

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