Review Time
I tested positive for covid days before a concert with Ticketmaster and after providing proof to them they quickly processed a refund for my tickets, which I am very thankful for. Awesome service and quick response.
Ok for a single event booking. Impossibly difficult and slow for a multi-event booking - I would recommend organisations not to use Ticketmaster for multiple-event needs. We mistakenly ended up booking twice so asked for a refund, and we appreciated the fact that despite reminding us in severe terms that Ticketmaster never gives refund, in fact we did get a refund so thanks for that.
For some years NZ online ticketing has been burdensome to customers and charges often took advantage of consumers who had no other market to go to for tickets. TicketMaster's website is much the same; it's a convoluted design, going from the main page and searching for events is muddly and a sluggish way to book tickets for a show while things are loading... (It used to be easier to buy tickets in person I'd do that to avoid a site and save time. But finding physical locations isn't as easy as it once was, of course it's much more convenient going online. Until you hit the site.)You'd think after the advance of technology to this point for apps and various devices would mean Ticketmaster would also be up with the play and have systems that are cutting edge. To not have such a SLOW to load ticket pages or print ticket pages and slow to respond system is frustrating. Taking you from page to page instead of opening the Ticket buying page in a new window so you can return to the home page at the same spot you left it.Eg. For a film festival where you want multiple tickets it takes you back to the main page but Resets your selection of BY DATE or BY NAME every time. So you have to click it over and over and over, adding to the time lost trying to do your booking before it returns tickets to the pool. And it doesn't save the same position on the main page where you were at either, so you have to scroll back up and down if there's a long list to go through. It doesn't allow you to Select or check a list of multiple events first and then systematically take you one by one through each, so there's less to'ing and fro'ing. NO it wants you to go back and scroll through a long list everytime, while the timer is ticking down and sending obnoxious 'hurry up' messages. Hurrying up isn't possible if you're obviously booking 10 shows and only up to number 7, so a warning that you have 4 minutes isn't enough. Which based on their setup a couple of smaller bookings might be the only solution for some bulk ticketing situations. Or how about a system that doesn't kick you off before you finish your bookings when you need time to go through the options but can't do it in 4-20 minutes even though you've selected BUY MULTIPLE tickets/ events. Or one that kicks you off and still marks the seats you just chose as taken; it seems because you just chose them the system locks them in, so you can't select it again, though surely no one else has bought the exact same seat as you in the 5 milliseconds since you were kicked out?? So despite the system being able to see you're typing and searching, and doing multiples, it gives no chance to extend beyond the 20 minutes, even though you're often waiting for the system to load. All the filling out details all takes effort. Do you really need my address for online ticketing??The only GOOD thing to offer is that for the Auckland film festival while making multiple purchases at least this time it said they put the processing fees into each Ticket price, so that was a bit better than last time when it was separate. There was still a small 0.40c Booking Fee I guess for credit card amounts.(I don't know if it's different for other types of events that charges are included in the ticket price.) Once you have finalised your tickets that part is okay, though more slow loading occurs. But it seemed fine once printing. The app worked better than the website for me. But I was not browsing on it. For browsing and buying in general the system felt clunky and perhaps needs a new IT/ Web Development department manager or the higher ups to admit that this is NOT a good customer experience or service. Just because the competition is small doesn't make an excuse to hint that the customer isn't the one you want to please. The main issue is the whole process needs to feel more seamless. I always get a drop in my gut when it's booking time - like will it work this time?? Who knows, there is NO guarantee it will take me just 5-10 minutes...
I purchased tickets LONG ago during early Covid-19 and my concert was postponed a handful of times.The concert date has finally been set, and I realised I had chosen 'courier' as my delivery preference and have since changed address!I reached out to Ticketmaster and quickly received a reply from John Lester.Not only did John update my address for me so the tickets will arrive at my new address, but he also added information that let me know how to update my billing information to prevent the same thing happening in future.Thanks John for the helpful, prompt, and proactive response! It makes life so easy, and I really appreciate the support and added tips!
Most dreadful and utterly abysmal service in NZ (about from the healthcare system) for people with disabilities. Time and time again I’ve missed out in significant concerts due to the fact I’m in a wheelchair and not being able to get through on their apparently ‘open all the time’, and just yesterday told ‘ lines have been open the just few days’ utter crap, cannot secure tickets to the most significant concert of my life, which isn’t going to last much longer in my late 40s. This is unacceptable, they are unacceptable, and a utter disgrace. If there was a zero rating then they would GET IT!!!
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