Review Time
Attempted to travel by NightJet from Salzburg to Paris on Friday 7th / Saturday 8th June in a duoble sleeper. We were woken up around 6am by the train alarm, and told to alight immediately, as our train was terminating in Mannheim.OEBB staff were unhelpful, and did not provide advice about onward travel to Paris, or compensation. I ended up having to speak to DB customer service, from whom I ascertained I was entitled to use a DB service to Paris, which as a result of stranded OEBB passengers was standing room only for all 3 hours from Mannheim to Paris.I applied for compensation online and have so far only received 50% of the fare I paid in compensation. This seems very stingy relative to the extremely poor customer experience, given that we arrived three hours later than planned in Paris, having had a disturbed night's sleep, and having had to stand for three hours.
Attempted to travel by NightJet from Salzburg to Paris on Friday 7th / Saturday 8th June in a duoble sleeper. We were woken up around 6am by the train alarm, and told to alight immediately, as our train was terminating in Mannheim.OEBB staff were unhelpful, and did not provide advice about onward travel to Paris, or compensation. I ended up having to speak to DB customer service, from whom I ascertained I was entitled to use a DB service to Paris, which as a result of stranded OEBB passengers was standing room only for all 3 hours from Mannheim to Paris.I applied for compensation online and have so far only received 50% of the fare I paid in compensation. This seems very stingy relative to the extremely poor customer experience, given that we arrived three hours later than planned in Paris, having had a disturbed night's sleep, and having had to stand for three hours.
In general the prices are way too high. They want us to take the train instead of the car or a plane but for which reason? Taking the train most of the time costs a extensive amount more than taking other means of transportation and they are delayed many times. My biggest complaint is, that no one cares about the customer. There's a good chance that you can ride a train without ever seeing a conductor/conductress so why even bother paying? And when you're on the train, there's an extremely high chance that people who are calling or watching stuff with loudspeaker are also there. No one cares... For the price, each wagon should have its own conductor/conductress who tells those stupid a**holes to shut their f**king phones or throw them out otherwise... There's no respect anymore and no one cares...
In general the prices are way too high. They want us to take the train instead of the car or a plane but for which reason? Taking the train most of the time costs a extensive amount more than taking other means of transportation and they are delayed many times. My biggest complaint is, that no one cares about the customer. There's a good chance that you can ride a train without ever seeing a conductor/conductress so why even bother paying? And when you're on the train, there's an extremely high chance that people who are calling or watching stuff with loudspeaker are also there. No one cares... For the price, each wagon should have its own conductor/conductress who tells those stupid a**holes to shut their f**king phones or throw them out otherwise... There's no respect anymore and no one cares...
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The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.
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