Review Time
These people are thieves. I mistakenly booked a ticket in the wrong direction (from Berlin to Vienna when I wanted to go from Vienna to Berlin). I immediately called the vendor, Trainline, who advised me to seek a refund from OBB within 24 hours. I did that. OBB, in a series of emails, told me that my type of ticket could not be refunded unless cancelled within 3 minutes of booking. I provided evidence that I indeed phoned Trainline within 3 minutes of booking. They refused to consider this, apparently because I would have needed to use the link for cancellation within 3 minutes, and this link, which would have appeared on the OBB confirmation, did not appear on the Trainline confirmation. The 3-minute rule is inhuman, and their interpretation of it is even worse.
There are always delays, the trains are crowded, everything is overbooked and the wagons are just not comfortable. For the amount of people traveling everyday from Vienna, I would expect that OBB would upgrade their tiny, narrow trains with no space… But no! Announcer said “this train is overbooked, those without a seat reservation please get off and take the next available train”. No consideration! I ended up sitting on the floor next to the seats for 4 hours. Every time I have no choice but to travel with them I cringe.
There are always delays, the trains are crowded, everything is overbooked and the wagons are just not comfortable. For the amount of people traveling everyday from Vienna, I would expect that OBB would upgrade their tiny, narrow trains with no space… But no! Announcer said “this train is overbooked, those without a seat reservation please get off and take the next available train”. No consideration! I ended up sitting on the floor next to the seats for 4 hours. Every time I have no choice but to travel with them I cringe.
Travelled from Amsterdam to Wien on 17th of April. We had a three bed compartment to ourselves. The carriage staff were friendly and helpful. The compartment was clean and comfortable. We shared a toilet and shower. One of the toilets was a bit stinky. Overall not a bad experience, but you must manage expectations. This is not the Orient Express, not is it meant to be.
Travelled from Amsterdam to Wien on 17th of April. We had a three bed compartment to ourselves. The carriage staff were friendly and helpful. The compartment was clean and comfortable. We shared a toilet and shower. One of the toilets was a bit stinky. Overall not a bad experience, but you must manage expectations. This is not the Orient Express, not is it meant to be.
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The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.
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