Review Time
Travelled Vienna to Prague supposedly first class. Journey was in two legs and air conditioning was switched off in the first class carriage on both trains. Apparently broken both times, but coincidently only in first class both times.... hard to tell if down to lack of maintenance and laziness / incompetence in sorting it out or just a nasty trick the staff like to pull but either way never again with these clowns!!
Travelled Vienna to Prague supposedly first class. Journey was in two legs and air conditioning was switched off in the first class carriage on both trains. Apparently broken both times, but coincidently only in first class both times.... hard to tell if down to lack of maintenance and laziness / incompetence in sorting it out or just a nasty trick the staff like to pull but either way never again with these clowns!!
I had to learn through the news paper that all trains on the Berlin-Paris lines were canceled, because of work done on the rails.OBB never contacted me to inform that my pre-fully-paid booking was no longer valid. I had to call a toll telephone line to have confirmation of the cancellation.OBB never contacted me to proceed to the reimbursement of the fee I paid for the ticket. I called the toll line and learned It was impossible to be reimbursed through that service cause I bought my ticket on line on the official OBB website.I have had to ask a reimbursement for a train that have been cancelled through a form asking all the information OBB already knows!I don't hold grudge for the cancellation: I don't think OBB had any power in the source pb.But the customer information and service after that is absolute BS.Be sure I won't ever be a client of them and I'll find any occasion to make my experience publicly know. (I'd figured their national patrons must already know how much they suck; but since OBB does connections in other countries, there's a lot of EU citizen who have to be warned.)Avoid at any cost!
I had to learn through the news paper that all trains on the Berlin-Paris lines were canceled, because of work done on the rails.OBB never contacted me to inform that my pre-fully-paid booking was no longer valid. I had to call a toll telephone line to have confirmation of the cancellation.OBB never contacted me to proceed to the reimbursement of the fee I paid for the ticket. I called the toll line and learned It was impossible to be reimbursed through that service cause I bought my ticket on line on the official OBB website.I have had to ask a reimbursement for a train that have been cancelled through a form asking all the information OBB already knows!I don't hold grudge for the cancellation: I don't think OBB had any power in the source pb.But the customer information and service after that is absolute BS.Be sure I won't ever be a client of them and I'll find any occasion to make my experience publicly know. (I'd figured their national patrons must already know how much they suck; but since OBB does connections in other countries, there's a lot of EU citizen who have to be warned.)Avoid at any cost!
Sometimes I use the Railjet Express between Budapest and Zürich.I can tell you, the service gets worse year-by-year.Issues with the service, having tried all classes:- Toilets are often out of operation.- Wifi does not work, with exceptions.- There is no space for trash.- Fridges often brake down, therefore you cannot order meals while traveling.- The quiet zone is everything, but quiet. The coffee machines are behind the quiet zone, you can imagine how loud those machines are.- Still, a lot of passengers do not have seat reservations, leading to conflicts.- The business class seats are far away from comfortable.With regards to RJX162, the line between Budapest and Zürich, the train stops at absolutely unnecessary stations, where only a very few people take and off (Mosonmagyaróvár in HUN, at least 2-3 Austrian stations between Salzburg and Buchs, CH).If we put these into context, the service is way too expensive.
Sometimes I use the Railjet Express between Budapest and Zürich.I can tell you, the service gets worse year-by-year.Issues with the service, having tried all classes:- Toilets are often out of operation.- Wifi does not work, with exceptions.- There is no space for trash.- Fridges often brake down, therefore you cannot order meals while traveling.- The quiet zone is everything, but quiet. The coffee machines are behind the quiet zone, you can imagine how loud those machines are.- Still, a lot of passengers do not have seat reservations, leading to conflicts.- The business class seats are far away from comfortable.With regards to RJX162, the line between Budapest and Zürich, the train stops at absolutely unnecessary stations, where only a very few people take and off (Mosonmagyaróvár in HUN, at least 2-3 Austrian stations between Salzburg and Buchs, CH).If we put these into context, the service is way too expensive.
I planned to travel from Venice to Stuttgart on a night train, and researched how to do this weeks in advance. I decided to spend 470 euros, well over and above the regular fare, for a private 2 bed compartment on the ÖBB Nightjet.On the train:All through the night as the train stopped at stations on the way to Germany, the staff attendant for the carriage used a roof storage space outside my compartment door. When he closed this storage locker he slammed it shut. This had a hammer effect on the compartments. It woke up both occupants every single time. No sleep was possible with this hammer against out heads, despite paying hugely for a private room.When I complained to this very unpleasant attendant, he refused to give me his name, and said and I quote, "It's a train, what do you expect bro". This attendant proceeded to call me bro 5 or 6 times, and he also forgot to collect our breakfast cards.I have travelled on 5 night trains, including the Trans Siberian, and this is not what it is like on a good night train service.The holiday was really ruined by this experience and we had to spend the next day in Germany exhausted. It was a case of missing 3 days of the trip through total sleep exhaustion, like having very bad jetlag.Additionally, there was garbage bins tipped over on the train floor in two of the adjacent carriages, and they were left there all night and as we arrived at Stuttgart.Back Home:When I got back to the UK, I had 7 emails with ÖBB customer service to claim a refund. I was allocated a woman named "Sabrina Seiler" from customer service. You think it cannot get any worse.The unkind Sabrina needs over a week to respond to any message.Sabrina states every time that she has "too many enquiries" or complaints to respond within a reasonable time.After I complained 4 or 5 times and threaten to consult a lawyer, Sabrina offered a 117 euro ÖBB voucher (25% of the cost) for another trip on OBB railway.This is in no way compensation, and I will not be stepping foot on an OBB service again. This is their federal railway, and it is absolutely appalling.Rarely do I think privatisation is a good idea, but if it helps people like Sabrina and this dreadful attendant receive some training in competence, respect and courtesy, so be it.To any reader, avoid the Austrian Federal Railway, or ÖBB-Personenverkehr AG, at all costs.1.3/5 at Trustpilot. 2/5 TripAdvisor. ÖBB - are the worst and most disrespectful rail company I have ever had the misfortunate to travel in. Perhaps the worst in the world.Avoid.
Claim your business profile now and gain access to all features and respond to customer reviews.
The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.
bankpark.co.uk
stagecoachbus.co.uk
carfast.express
gmc.com
thrifty.co.uk
discreet-transport.com
magicshine.com
heathrowparkandride.co.uk
subarupartsdeal.com
birminghamparking.com