Review Time
Very disappointing experience. We bought first-class tickets online from Venice to Vienna at full price. Once on board, we were told that because we did not have a seat reservation, we could only sit in seats marked “last minute reserved until.” As the train got closer to Vienna, those seats became reserved, and we had to keep getting up and moving.In the end, our family was split up (my husband, my daughter, and I), which is unacceptable for a first-class ticket. This is not what you expect when paying for first class.The system really needs to be improved. First-class tickets should automatically include an assigned seat, or at least this should be explained very clearly in English at the time of purchase. I would not recommend this experience to other travelers.
Unacceptable Nightjet experience involving a minorDespite having valid tickets, my minor daughter and I were forced off an ÖBB Nightjet train during the night in a foreign country, without proper ticket verification. We were left in freezing temperatures with no assistance or alternative transport. This caused serious distress and shows a lack of care for passenger safety, especially when minors are involved.
Flex ticket that isn’t flexible. I paid more than €100 extra for a Flex Nightjet ticket. After payment, ÖBB strongly pushes you to download your tickets via emails and big red buttons. Once you do, cancellation is no longer possible.No clear warning. No heads-up. Just flexibility gone.So what you actually buy is “flexibility unless you follow our own instructions”.This feels like a dark pattern, not customer-friendly design. I can’t imagine how many people fall into this trap.
Rated 1 out of 5 starsAbsolutely horrible service. DO NOT RECOMMEND!!!!Absolutely horrible service. Trains were overcrowded (from Prague to Vienna). They did not give us an option to book our seats (which I assumed as they were fully booked but proceeded with our booking anyway). Rude and unhelpful staff, furthermore we paid extra for 1st class seats for extra comfort as the journey will be about 4 hours. Train conductor was absolutely rude and unhelpful saying we should just stand in 1st class for 4 hours!!
We traveled today on an ÖBB train from Vienna to Venice in First Class, and the experience was deeply disappointing.From the moment we arrived, multiple ÖBB employees treated passengers with visible irritation, as if they were angry to be dealing with travelers at all. As tourists, we were given no clear explanation on how to locate our assigned seats, and staff showed little interest in helping or clarifying basic information.Most concerning was the complete lack of consideration for my wife, who is disabled and uses canes to walk. Unlike the accommodations clearly provided to other passengers, she was entirely disregarded, and no assistance or consideration was offered. This is unacceptable for a major European rail operator, especially in First Class.The onboard service was equally poor. When I attempted to purchase a simple bottle of water, the attendant was openly rude and hostile. The behavior strongly suggested a general dislike toward tourists, which made the experience uncomfortable and unwelcoming.Overall, the service quality was far below expectations, particularly given that this was a First Class ticket. Poor attitude, lack of assistance for disabled passengers, and unprofessional staff behavior made this journey unpleasant and frustrating.This experience was unbelievable and not what one expects from ÖBB.
ÖBB offers a very bad service, particularly on the Vienna–Budapest route. The trains are massively overcrowded, with passengers standing in the aisles and blocking the carriages. ÖBB clearly does not have enough capacity for the number of travelers it carries.This points to poor administration and management, and even Austrian passengers complain about the declining quality of the service. I would not recommend this train route.*
I am writing to complain about the poor service on my journey from Vienna to Budapest with ÖBB EC ( Dec 2025)There was no Wi-Fi available, and despite my ticket being scanned via QR code, seating was not guaranteed, causing unnecessary inconvenience and confusion. The overall service quality was unacceptable for a paid international train journey.This experience fell well below expected standards. I request that this issue be reviewed and appropriate action or compensation be considered.
I recently took a train from Verona to Innsbruck. I get that the company is not Italian and the final destination of the train is in a German-speaking country, but it’s IMPOSSIBLE to communicate with the staff at the restaurant. They don't speak Italian and they don’t speak English, or at least they pretend not to. After trying to order a snack from the restaurant unsuccessfully (it was a constant “no no sorry no”) , I asked for the location of the vending machines (they were like 2 meters away from the restaurant but I couldn’t see them from where I was coming.) and the staff looked at me as if I was an alien.
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The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.
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