Review Time
We had reservations for couchettes on the Zurich-Ljubljana night train, but instead of the beds, we found out in the train that we only had very uncomfortable seats, where it was impossible to sleep ! Toilets were dirty, carriage was very old and not comfortable at all, staff was super rude… Almost a year later, we are still waiting for a refund. We paid 110€ per person to have a worst night that we would have had on a flixbus… I don’t recommend this company, they sell tickets they are not able to provide, I know several people who had the same experience.
Be extra careful when buying online tickets. I bought tickets for my grandparents at your store. It was possible to pay an extra €10 to be able to cancel the ticket free of charge up to 15 days before the trip. They were happy to pay this price because my parents are old and anything can happen. We made reservation four months in advance. After purchasing the ticket, I found out that the ticket could not be cancelled because I had accidentally downloaded the PDF. After carefully reading the fine print, I found out that there is a rule the ticket cannot be cancelled when the PDF is downloaded. I feel cheated. My elderly parents have paid EUR 40 for nothing (as the advantage of free cancel disappeared immediately after purchase) and there is a chance that they will lose almost EUR 400 if they cannot get on the journey, for example because of health problems.
Be extra careful when buying online tickets. I bought tickets for my grandparents at your store. It was possible to pay an extra €10 to be able to cancel the ticket free of charge up to 15 days before the trip. They were happy to pay this price because my parents are old and anything can happen. We made reservation four months in advance. After purchasing the ticket, I found out that the ticket could not be cancelled because I had accidentally downloaded the PDF. After carefully reading the fine print, I found out that there is a rule the ticket cannot be cancelled when the PDF is downloaded. I feel cheated. My elderly parents have paid EUR 40 for nothing (as the advantage of free cancel disappeared immediately after purchase) and there is a chance that they will lose almost EUR 400 if they cannot get on the journey, for example because of health problems.
Travelled from Venice to Vienna during the day on the 19th of April 2024. All good but the catering staff were incredibly rude and are clearly in the wrong job. I wanted to order food, made to feel like I had caused them a great inconvenience, they were abrupt, surly, sarcastic, argumentative, quite bizarre really. They need cancelling probably as they are clearly unhappy.
Travelled from Venice to Vienna during the day on the 19th of April 2024. All good but the catering staff were incredibly rude and are clearly in the wrong job. I wanted to order food, made to feel like I had caused them a great inconvenience, they were abrupt, surly, sarcastic, argumentative, quite bizarre really. They need cancelling probably as they are clearly unhappy.
The worst trip ever. U have 2 people reserveted cabis for sitting and they sleep there, why didn't thay take a ticket for the bed? Ot was not posible to make a reservations of seat but they sell U a ticket so u drive 9 oure on the flor of the hall.
The worst trip ever. U have 2 people reserveted cabis for sitting and they sleep there, why didn't thay take a ticket for the bed? Ot was not posible to make a reservations of seat but they sell U a ticket so u drive 9 oure on the flor of the hall.
Been traveling with them for multiple years now with the night jet. When things don't go as planned, they always provide great phone customer service. They always try to work with you and even go out of their way to help you when they don't have to.
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The Austrian Federal Railways is the national railway system of Austria, and the administrator of Liechtenstein's railways.
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